Strategies For Managing Stress And Frustration Among Business Managers (A Survey Of Diamond Bank In Enugu Metropolis)

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ABSTRACT

Stress is our reaction to situation that poses demands, constraints and opportunities. The workplace has produced a lot of stressors (causes of stress) which have consequently, negatively affected the productivity of employees over the years. It was in realization of the above stated that this research-strategies for managing stress and frustration among business manager was carried out. Diamond banks in Enugu metropolis were used as a case study. Survey research method was used in this study, where four research questions and four paired hypotheses were used to direct the focus of the study. From a population of 500 staff members of diamond banks, Taro Yamaneâ€™s statistical formula was used to arrive at a sample size of 222. Questionnaire constructed in closed ended format was used in collecting primary data from the banksâ€™ personnel. Chi-square was used in testing the formulated hypotheses. Based on analysis, result showed that Diamond bank managers have not paid good attention to stressors in their various branches. Based on the above findings, it was concluded that there exist a symbiotic relationship between stress management and productivity in the workplace. As a result, it was recommended that business managers should involve employees in decision making. This will consequently reduce role of stress in the long run. Other key areas were recommended for further research.

TABLE OF CONTENTS

Title Page

Certification

Dedication

Acknowledgement

Abstract

Table of Content

CHAPTER ONE:

INTRODUCTION

1.1 Background of the Study

1.2 Statement of Problem

1.3 Objective of Study

1.4 Research Question

1.5 Research Hypotheses

1.6 Significance of the Study

1.7 Scope of the Study

1.8 Limitation of the Study

References

CHAPTER TWO:

REVIEW OF RELATED LITERATURE

2.1 Theoretical Framework

2.2 Sources of Conflict in Banking Industries

2.3 Strategies for Managing Stress and Frustration Among Business Managers

2.4 Social Responsibility of Managers

References

CHAPTER THREE:

RESEARCH DESIGN AND METHODOLOGY

3.1 Design of the Study

3.2 Area of the Study

3.3 Sources of Data

3.3.1Primary Sources

3.3.2Secondary Sources

3.4 Population of the Study

3.5 Sample Size Determination

3.6 Instrument of Data Collection

3.7 Validity of Data Instrument

3.8 Reliability of Data Instrument

3.9 Method of Data Presentation

References

CHAPTER FOUR:

DATA PRESENTATION AND ANALYSIS

4.1 Data Presentation

CHAPTER FIVE:

SUMMARY OF FINDINGS, CONCLUSION, RECOMMENDATIONS AND SUGGESTION FOR FURTHER STUDIES

5.1 Summary of Findings

5.2 Conclusion

5.3 Recommendations

5.4 Suggestion for Further Studies

Bibliography

Appendix

Questionnaires

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Strategies For Managing Stress And Frustration Among Business Managers (A Survey Of Diamond Bank In Enugu Metropolis)

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