THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON THE PERFORMANCE OF THE OFFICE STAFF

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ABSTRACT

This study was carried out in order to find the effect of Information and Communication Technologies on the performance of the office staff. Particular secretaries at first Bank of Nig. Plc.Enugu (Emene) Branch.

The secretary who is an indispensable member of the office has been affected on one way or the other by the introduction of these Information Technology.

Find-out whether modern equipment has come to displace the role of the secretary or to improve the secretary efficiency.

How will information technology reduce the work-load of a secretary.

The research used the whole population of the staff as sample size. The population comprised of 40 staff of the bank.

Instrument used for data collection were the questionnaire and direct observation. The data was collected presented and analyzed by the use of table and percentage technology cash not replace secretaries rather it improve the secretary efficiency.

The researcher thereby recommend that every secretary should endeavour to upgrade their skills and knowledge on modern technologies so as to equip themselves and face challenges of information technology.

TABLE OF CONTENTS

Title

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE

1.0 introduction

1.1 background of the study

1.2 statement of the problems

1.3 the purpose of study

1.4 significance of study

1.5 research question

1.6 scope of the study

CHAPTER TWO

2.1 Review of relative literature

2.2 The concept of communication technology

2.3 What is information technology

2.4 Types of information technology

2.5 The effectives of modern information

2.6 communication equipment on the office staff

CHAPTER THREE

Research procedure / methodology

3.1 Research design

3.2 Area of study

3.3 Population of the study

3.4 Sample and sampling procedure

3.5 Instrument for data collection

3.6 Validation of the research instrument

3.7 reliability of the research instrument

3.8 Method of administration of the research instrument

3.9 Method of data analysis

CHAPTER FOUR

4.1 Presentation and analysis of data

4.2 Percentage analysis of data collected

CHAPTER FIVE

Discussion implication recommendation

5.1 Discussion of result

5.2 Conclusion

5.3 Implication of the results

5.4 Recommendation

5.5 Suggestion for further research

5.6 Limitation of the study

Bibliography

Appendix i

Appendix ii

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THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON THE PERFORMANCE OF THE OFFICE STAFF

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