THE IMPACT OF THE TOTAL QUALITY MANAGEMENT (TQM) ON PRODUCTIVITY (A CASE STUDY OF DIAMOND BANK, LTD OWERRI)

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ABSTRACT

As regards to this topic, TOTAL QUALITY MANAGEMENT (TQM) it goes on reviewing the better ways of improving productivity, product quality, and deliver services. Organizations that adopt the concept of total quality management as culture in the direction of altering the behaviour of managers and employees have become low cost, high quality and high productive in the supply of goods and services in order to honour and support the contributions of all organizational members.

This study will also teach us or prove to us that the more an organization is bale to avoid waste, build a system that emphasis prevention rather than engage in the re-work of defective products, correcting mistakes, the higher will be the productivity level of he company.

The study will also revealed that DIAMON BANK LTD will benefited in most areas of productivity through the application of total quality management (TQM). This issue will bring about reduction in operating cost and the concmitant effect of higher productivity, and profitability in an organization it will also influences the attitude of workers and their level of performance which call for effective communication between management and workers.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgment

Table of contents

List of tables

CHAPTER ONE

1.0 Introduction

1.1 Background of the study

1.2 Statement of the problems

1.3 Objective of the study

1.4 Research questions

1.5 Significance of the study

1.6 Scope of the study

1.7 Research hypothesis

1.8 Definition of terms

CHAPTER TWO

2.0 Literature review

2.1 The concept of total quality management

2.2 Principles of total quality management

2.3 Basic tools of total quality management

2.4 Cost of quality

2.5 Total quality management and productivity

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.0 Introduction

3.1 Research design

3.2 Data collection instrument

3.3 Sources of data

3.4 Validity and reliability of the measuring instruments

3.5 Method of statistical analysis

3.6 Sampling frame

3.7 Sample size

3.8 Description of respondents

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS AND DISCUSION OF FINDINGS

4.0 Introduction

4.1 Demographic analysis

4.2 Analysis and discussion of research questions

CHAPTER FIVE

5.0 Summary of finding, recommendation s and conclusion

5.1 Summary of finding

5.2 Recommendations

5.3 Conclusion

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THE IMPACT OF THE TOTAL QUALITY MANAGEMENT (TQM) ON PRODUCTIVITY (A CASE STUDY OF DIAMOND BANK, LTD OWERRI)

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