ABSTRACT
This study was designed to examine the problems and prospects of quality control in manufacturing firms the various techniques of quality control used in the firms and to assess the effectiveness and efficiency of their application. This study is also set to find out what manufacturing firms seek to achieve through quality control practice.
To achieve this objective, a case study of Nigeria Breweries PLC Enugu was carried out. A review of related literature was also undertaken. Data were collected through the distribution of questionnaires and the use of textbooks and company journals magazines.
Form the study, it was discovered that through quality control practice helps to ensure high quality control techniques, inability to understand consumers needs, management attitudes etc.
It was also discovered that manufacturing firms have some quality objectives they want to achieve through quality control practice those include: to create a good corporate image, to meet consumers needs and create consumers satisfaction , to achieve lower costs in production. Etc .
Base on the findings, it was recommended that training and seminars should be organized for the entire staff at all times, strict compliance to established standards must be ensured and that job description is properly done to help every staff know and understand his| her role towards the achievement of the firms quality goals.
TABLE OF CONTENT
TITLE
DEDICATION
ABSTRACT
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF PROBLEMS.
1.3 PURPOSE OF THE STUDY
1.4 RESEARCH QUESTIONS
1.5 SCOPE OD THE STUDY
1.6 LIMITATIONS
1.7 DEFINITION OF TERMS
REFERENCES
CHAPTER TWO
LITERATURE REVIEW
2.1 A BRIEF HISTORY OF NIGERIAN BREWERIES PLC
2.2 DEFINITION OF QUALITY
2.3 QUALITY ANALYSIS
2.4 TOTAL QUALITY MANAGEMENT (TQM)
2.5 QUALITY STANDARD ESTABLISHMENT
2.6 QUALITY CONTROL TECHNIQUES
2.7 RESPONSIBILITY FOR QUALITY CONTROL
2.8 PROBLEMS OF QUALITY CONTROL
2.9 PROSPECT OF QUALITY CONTROL
REFERENCES
CHAPTER THREE
3.1 RESEARCH METHODOLOGY
3.2 RESEARCH DESIGN
3.3 METHODS AND SOURCES OF DATA
3.4 POPULATION
3.5 SAMPLE SIZE
3.6 SAMPLE AND SAMPLING TECHNIQUE
3.7 INSTRUMENT FOR DATA COLLECTION
3.8 DATA ANALYSIS METHOD
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 INTRODUCTION
4.2 GENERAL ANALYSIS OF QUESTIONNAIRES DISTRIBUTED
CHAPTER FIVE
SUMMARY CONCLUSION AND RECOMMENDATIONS
5.1 INTRODUCTION:-
5.2 SUMMARY
5.3 CONCLUSION
5.4 RECOMMENDATIONS
BIBLIOGRAPHY
APPENDIX 11
APPENDIX III
QUESTIONNAIRE
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