ABSTRACT Despite the continued adoption and implementation of mobile banking by various banking institutions in Kenya, evidence showing how mobile banking influences financial performance of these banks remains limited. The general objective of this study was to establish the impact of mobile banking services on the financial performance of commercial banks in Kenya. The specific objectives guiding this study included to assess the influence of short message service (SMS) banking on the fina...
ABSTRACT Kenya Prisons Service has continuously undertaken reforms since the year 2001, with an aim of helping offenders to modify their behavior while in prison. Prison reforms focus on offender behavior modification through a correctional lens. Prisons are mandated by law to rehabilitate offenders through administration of rehabilitation programmes, which are the main intervention of correcting offenders in Kenyan prisons. Though prisons globally endeavor to correct offenders, there are occ...
Piracy is a willful theft of intellectual and creative efforts of others due to increased demand for academic books in our learning institutions. It is a social and economic menace that involves the outright reproduction and distribution of the creative works of others, for commercial purposes, without the consent of the copyright owner. The general objective of the study was to establish the determinants of book piracy in Nairobi City County. The specific objectives were to determine th...
The study examined the challenges affecting the performance of Police Reservists in Loima Sub-county within Turkana County. Specifically, the study sought to understand why insecurity was thriving despite continued recruitment of the Reservists in the Sub-county. The objectives of the study were: to examine the performance of the Reservists; to identify the challenges affecting the performanceof the Reservists; and to come up with appropriate measures to address these challenges. In or...
ABSTRACT The Communications Authority of Kenya (2016) indicated a 14.3% drop in courier transactions from the year 2010 to 2015. Further, outgoing international transactions experienced a 20.6% decline. This downward trend has been attributed to development of communication technology and organisational competitiveness which has immensely affected the performance of the firms in this business portfolio. This has led most organisations to embrace certain corporate strategies and partnering wit...
ABSTRACT A firm‟s performance is a function of how well managers build the organizations around the resources and capabilities within their reach. Resource Based View regards a firm‟s specific resources as the fundamental source of superior performance. Resources must be valuable, rare, inimitable, and lack of substitutes to give competitive advantage and hence superior performance. Empirical studies indicate that the mobile phone companies have been dominated by one player for the last ...
ABSTRACT The aim of Risk management is three fold; it must identify the risk, undertake an objective analysis of risk specific to the organization, and respond to the risk in an appropriate manner. Risk management is not an end in and of itself, but rather part of sound organizational practices that include planning, preparedness, program evaluation, process improvement, and budget priority development. With increased insecurity investors and tourists get scared and keep off and as such huge...
ABSTRACT The advancement in technology in the banking industry has led to the emergence of electronic banking (e-banking), which has revolutionized the way banks provide their services. The application of different technologies in the banking industry has become a competitive strategy employed by commercial banks in Kenya. Consequently, modern banks have decided to adopt and implement e-banking strategies to remain competitive. However, limited knowledge is available regarding the effect of ...
ABSTRACT Quality has become one of the key aspects that drive global firms. Customers are becoming more enlightened with products and services that they consume due to access of information. Quality concept is perceived from different perspectives by individual consumers. For organizations to remain relevant, improving the quality of their products and services is a key determinant of success. In order to keep up with the changing consumer needs and wants, public universities in Kenya need t...
ABSTRACT Total quality management requires that all members of the company play a part in adding value in processes, products, services and culture in which they work. This can be attained by combining all quality-related functions and processes throughout the organization. TQM focuses on the overall quality aspects employed by an organization including managing quality design and development, quality control and maintenance, quality improvement and quality assurance. The specific objectives ...
ABSTRACT Security is a first-order or necessary precondition for the development of societies. Several security measures have been proposed for implementation in higher learning institutions with the aim of reducing insecurity incidents. Even with these measures in place, increasing cases of insecurity in higher learning institutions continue to be reported. This study sought to examine the enhanced security equipment and its effect on crime in selected higher learning institutions in Kenya. ...
ABSTRACT Strategy institutionalisation involves developing an organisational capability to a point where it is fully supportive of a new strategy. To attain Vision 2030, the government recognizes the importance of strategy institutionalisation on organisational performance. The electricity sub-sector plays an important role in facilitating economic growth of the country. Statistics, however, show that strategic objectives have not been achieved thus affecting the performance of state-owned c...
ABSTRACT All over the world, the interaction between the public and the police has over the years been characterized by suspicion, tension and hostilities. There have been numerous allegations and complains from members of the public on Kenya Police Service law enforcement practices which has led to differing public perceptions. This study sought to explore perceptions of business community on Kenya Police Service law enforcement practices in Nairobi Central Business Districtand was guided b...
ABSTRACT Community policing is a global initiative which is built on the premise that the public and police should cooperate in policing to reduce the fear of crime. However, little is known about what determines the cooperation between the community and police in policing leading to success of these community policing programs. Therefore, this study sought to examine the determinants of police and community cooperation in policing Imenti North Sub-County within Meru County. The focus of the...
This study assessed Mpeketoni Residents’ Perception of terror attacks on socio-economic activities in Lamu County, Kenya. It was motivated by the reported state of insecurity state in the country. The concern was particularly within Mpeketoni region as a result of Al-Shabaab militia insurgency among the communities along the coastal region in Kenya. This study was guided by the following specific objectives; to assess the Mpeketoni residents’ social perception of terror attacks on soc...