ABSTRACTService Quality within retail units is pivotal for satisfying customers, retaining them and creating loyalty amongst customers. This research uses SERVQUAL to analyze the gapbetween perceptions and expectations of the customer, concerning with the service at retail units in kampala city, Uganda. Customer Satisfaction level is assessed for the servicesoffered at selects retail units in the city of kampala. Five dimensions in service quality (servqual), tangibility, relia...
ABSTRACT.This research was carried out to examine the effect of internal control system on inventory Management in Joint Medical Store.The objectives of the study include the following; to examine the relation ship between budgeting and the performance of local government, to establish the effect of budgeting on the performance of local Governments, and to find outthe types of budgets used in !banda district head quarters.The methodology used include , the information generated...
TABLE OF CONTENTSDECLARATION ................................................................................... iAPPROVAL ...................................................................................... iiDEDICATION ............................................................................ iiiACKNOWLEDGMENT ................................................................................... ivABBREVIATIONS ..................................................................................
ABSTRACTThere is uncertainty regarding the quality of financial reporting in Kicukiro district in Rwanda. Kicukiro district experience difficulty in presenting financial reports that reflect the financialcondition and results of operation in rational and meaningful manner. More than often. it is wondered how much information is enough or which information is important. The study wasundertaken with a purpose of examining the relatiomhip between financial reporting and perl'orman...
CHAPTER ONE1.1 BACKGROUND OF THE STUDY Social media as sources of communication and connection across the world. It tends to improve the psychology of event and motivational traits swings among every socialized individual. This is implemented through communication. Communication is a basic human need and for that reason, man has always found a means of meeting those needs. The media which is an umbrella term for various means of communication has show case an integral part of human around and...
TABLE OF CONTENTSTitle PageDedication ......••......•....•.......••...........•........•....•.......•..........•....•••..........•..... iDeclaration ............................................................................................... iiApproval. ............................................................................................... iiiCopyright ............................................................................................. ivAckno...
ABSTRACT The study assessed the role of credit risk management on pe,formance of commercial banks in Uganda; the spec/fie objective of the study was to determine the relationship between credit risk management on performance of commercial banks. However, there is a concern high level of defaulters due to ineffective credit risk control mechanisms. The conceptualization of the study was based on the fact that commercial banks need effective credit risk management policies to achieve the set go...
TABLE OF CONTENTSDECLARATION ................................................................................................•............................................ 1APPROVAL ................................................................................................................................................... IILIST OF ABBREVIATION .......................................................................................................................... IllCHAPTER ONE ........
TABLE OF CONTENTContentsDECLARATION ............................................................................................................................. iAPPROVAL ................................................................................................................................... iiDEDICATION ............................................................................................................................... iiiACKNOWLEDGEMENT ....................................
TABLE OF CONTENTDECLARATION ............................................................................................................ iDEDICATION .............................................................................................................. iiAPPROVAL ................................................................................................................. iiiACKNOWLEDGEMENT ........................................................................................... i...
TABLE OF CONTENTSTopic PageDeclaration .Atpproval Sheet • iiAcknowledgment iiiAkbstract 1”THE PROBLEM AND ITS SCOPEI?4’1’ROI)U(~I’ION 1Rationale ofthe study 1—3Purposeofthestudy 3l’hcor3r 35ReviewoftheRelated Literature 5-10SigniflcanceofthcStudy 10-liObjectives 11StatcmentofthcNullHypothesis 12RESEARCH METHODOLOGYDesigii 13Environment 13Respondents 13Instruments 13Data Collection Procedures 13Statistical Treatment of Data 14DefinitionofTerms 14ResultsandDiscussions 15-32C’onc...
TABLE OF CONTENTSDECLARATIONAPPROVAL iiDEDICATIONACKNOWLEDGEMENT ivTABLE OF CONTENTS vLIST OF TABLES viiiLIST OF FIGURES ixLIST OF ACRONYMS xABSTRACT xiCIIAP’I’ER. 0NE 111.1 Background of the study 11.1.1 Historical perspective 11.1.2 Theoretical perspective 31.1.3 Conceptual Background 31.1.4 Contextual perspective 31.2 Statement of Problem 41.3 General Objective 41.4 Objectives of the Study 41.5 Research Questions 51.6ScopeofStudy 51.6.1 Subject Scope 51.6.2 Geographical Scope 51.6.3 Ti...
TABLE OF CONTENTSDECLARATIONAPPROVALACKNOWLEDGEMENT Error! Bookmark not defined.DEDICATIONTABLE OF CONTENTS ivLIST OF TABLESLIST OF FIGURESABSTRACTCHAPTER ONE 11.0 introduction 11.1 Background of the study 11.2 Statement of the problem 21.3 Purpose of the study 31 .4 Objectives of the study 31 .5 Research questions 31.6.0 Scope of the study 31.6.1 Geographical scope: 31.6.2 Time scopL1.6.3 Subject scope 41.7 Significance o[the study 41.8 Key Operational Terms 41.8.1 Credit policy 41.8.2 Custo...
TABLE OF CONTENTSDECLARATION .......... ....................................................................................................... ................ iAPPROVAL .............. ........................................................................................................................ iiDEDICATION .................................................................................................... ............................... iiiACKNOWLEDGEMENT ............................
TABLE OF CONTENTSContent PageDECLARATION ................................................................................................................................... iiAPPROVAL .......................................................................................................................................... iiiACKNOWLEDGEMENT ................................................................................................................... ivDEFINITION OF KEY TERMS ................