ABSTRACT The design of this project aims at establishing the effect of customer service and customer satisfaction in MTN Uganda. The literature review focuses on how customer service could affect customer satisfaction. The Researcher employed descriptive cross sectional and analytical research where observation interview and questionnaire guides were used. The respondents under study were MTN customers, it involved a collection of primary and secondary data, percentages and tables were used i...
Table of content Approval Declaration . ii Dedication List of Tables iv Table of Content v List of Abbreviations x CHAPTER ONE 1 INTRODUCTION 1 1.0 Introduction 1 1,1 Background Of The Study 1.2 Problem Statement 3 1.3 General Objective 3 1.4 Specific Objectives 4 1.5 Research Questions 4 1.6 Scope Of The Study 4 1.6.1 Content Scope 4 1.6.2TimeScope 4 1.6.3 Geographical Scope 5 1.7 Significance Of The Study 5 1.8 Conceptual Framework 6 V CHAPTER TWO • 8 LITERATURE REVIEW 8 2.0 Introduction ...
TABLE OF CONTENTS DECLARATION ......................................................................... i APPROVAL .................................................................................... ii DEDICATION ........................................................................... iii ACKNOWLEDGEMENTS .......................................................... iv ACRONYMS ................................................................................. V TABLE OF CONTENTS ...............
ABSTRACT The study was carried out to examine whether microfinance institutions have a significant effect - - on the growth of small and medium scale business in Kagadi town council, Kagadi district. The study was guided by the following objectives: To identify the different microfinance services offered to small scale businesses, to find out whether small scale businesses are growing in Kagadi town council and to find out the relationship benyeen microfinanc~ institutions and small and mediu...
ABSTRACT The purpose of this study investigate how effective internal controls on cash management can help expansion of Uganda Clays Limited. The study was based on the following 3 objectives; (i) to determine the effect of control activities on cash management and expansion of Uganda Clays Limited; (ii) to establish the effect of control environment on cash management and expansion of Uganda Clays Limited; and (iii) to establish the effect of corporate governance on cash management and expan...
ABSTRACT The research report gives an over view of the study results in which District Government budgets and Health service delivery was assessed. The types of Health services, components of budgetary control and relationship between district budgets and health services was investigated. The study was based on a sample of 50 respondents of which 30 were patients and their care takers and 20 were Health administrators and workers and these were selected using simple random sampling. Data was ...
ABSTRACT T'he report focused on the audit report and internal control system case study of Lira District Local Government. The purpose of the study was to assess the internal control system and mditing on organizational performance. rhe report adopted three specific objectives; to identify the elements of reports that arc audited: lo assess the contribution of proper auditing t o organizational performance; to identify the ~hallenges in accounts Auditing. The study adopted cross-sectional res...
ABSTRACT The main purpose of this study was to investigate the economic and social consequences of temporary employment in financial institutions in Uganda. The study specifically focused on the Bank of Africa Ltd. Also, the study sought to explore the legal requirements as well as challenges it poses to the Human Resources function. Across-sectional survey design was adopted as the overall strategy for data collection and analysis in order to answer to research questions in the study. The ta...
AbstractThe study was about Internet Banking and Customer Satisfaction of Tropical Bank Limited, Kansanga Branch, Kampala, Uganda. The study was based on the following three objectives; to examine the effect of ATMs on customer loyalty; To determine the effect ofA TMs on customer retention and to establish the relationship between internet banking and customer satisfaction of Tropical bank limited, Kansanga branch, Kampala, Uganda. A sample of 80 respondents both female an...
ABSTRACTChapter one represents! the research study focusing on book keeping systems and profit levels, carried out in DAG + Clinic & Pharmacy.Chapter two represents a view of the selected existing, knowledge from literature on book keeping and profit levels. Therefore the subject of inquirywas extracted in light with the previously conducted research and the scholarly work.Chapter three presents the research methods used in the study. It describes the research design, samp...
ABSTRACT This study was carried out to examine the Effects of Tax Policy on Revenue Management In Local Governrnents.The objects of the study included, to examine different local revenue collection sources in Butaleja District.to identify the limitations experienced by the tax authorities in Revenue, collection and management, to examine the Relationship between tax policy and revenue management in Butaleja District . That the major problem facing Butaleja District Local Government is that pe...
ABSTRACTThe purpose of the study was to examine the Impacts of Financial Records Managements to both Formal and Informal Business Enterprises within Avemar Shopping Arcade in Kampala Central Business District. The study sought to investigate the difficulties that Formal and Informal Business Enterprises are faced with in managing their financial records.The concern was also to determine the impacts that financial records management has on the development and growth of...
AbstractThe Purpose Of The Study Was To Determine The Impact Of Interest Rates On The Pe1formance Of Business Enterprises In Uganda, The Case Study Ofnakumatt Supermarket, Kan1pala, Uganda. The Study Was Based Three Objectives Which Are;1. To Ascertain The Effects Of High Interest Rates On The Pe1formance Of Business Enterprises In Uganda.11. To Ascertain The Effects Of Low Interest Rates On The Perfonnance Of Business Enterprises In Uganda.111. To Determine The Different ...
TABLE OF CONTENTSDECLARATION ............................................................................................ iAPPROVAL .............................................................................................. iiDEDICATION .......................................................................................... iiiACKNOWLEDGEMENT ............................................................................................. ivTABLE OF CO"!qTENTS ..................................
TABLE OF CONTENTS DECLARATION .......................................................................................... i APPROVAL ................................................................................................. ii DEDICATIONS ....................................................................................... iii ACKNOWLEDGEMENT ....................................................................... iv CHAPTER ONE ............................................................