Abstract: CRM programs around the world have generally struggled to achieve the desired benefit, owing to organizations' failure to master this increasingly evolving market competency at a strategic level. Furthermore, in this information period, Customer Relationship Management (CRM) is a must-have for any company. Against this backdrop, the study assesses Mascom wireless CRM initiatives in order to enhance current trends and build future relationships in order to remain viable. Likewise, t...
Abstract: This study focuses on investigating the effects of Covid-19 on the alcohol industry in Botswana. The research was carried out in Broadhurst Industrial, Gaborone (Botswana) where Kgalagadi Breweries Limited is located. The main aim of the research was to establish the perceptions of lower, middle and top managers regarding the effects of Covid-19 on KBL in Gaborone, Botswana. The researcher used positivism research philosophy because of its nature to accommodate large sample sizes. ...
Abstract: This study investigated critical factors influencing the performance of small businesses in Lesotho. A sample of owners/managers of small firms completed the questionnaires which helped to arrive at a successful outcome. A review of literature and inquisitiveness was the basis for the conception and foundation of the research study. The researcher gave a background information of small firms business in Lesotho and went further to discuss some theories which helped to get a better ...
Abstract: The satisfactory performance of small and medium enterprises hinges on many factors that include employees, information technology, organizational structure, and organisational culture. These aforementioned elements are collectively known as knowledge infrastructure capabilities. They are instrumental in helping organisations to develop the required competitive strengths. The study focuses on Redman Consulting (Pty) Ltd. The main objective of the study was to investigate the role t...
Abstract: Leadership is one of the oldest phenomena in the history of social sciences and management that has an impact to business ventures sustainability. International joint ventures (IJVs) leadership encounters cross-cultural related and diverse workforce challenges that call for appropriate leadership behaviors (style) for their organization sustainability. This paper presents empirical research done on International Joint Ventures (IJVs) leadership in Botswana manufacturing with partne...
Abstract: This paper aims to provide insights into the existing literature on the contemporary leadership styles commonly applied by International joint ventures (IJVs) leaders. A total of 51 articles published between 1992 and 2014 were retrieved from 21 refereed journals, all of which could be accessed online. New genre theories applicable for International joint ventures (IJVs) sustainability focus on exceptional leadership that has extra ordinary effects on their follower; to become high...
Abstract: This paper seeks to advance the strategies which can be employed by small-scale retail outlets as they normally fight for survival. Many small firms face a number of challenges in terms of technology, economic strength, geographic expansion, human resources, and relationship marketing. These challenges emanate duly from the untrained and inexperienced workforce that knows little about the tools needed to market products and services successfully. Not only that, but even many small-...
Abstract Employee performance in the water and sanitation sector is crucial for ensuring the effective delivery of essential services to communities. This study investigates the impacts of motivation on employee performance within this sector, focusing on Homabay Water and Sanitation Services (HOMAWASCO), Homa Bay County, Kenya. The research objectives are to determine the effects of rewards, incentives, and the nature of work on employee performance. Through a mixed-methods approach i...
Employee performance in the water and sanitation sector is crucial for ensuring the effective delivery of essential services to communities. This study investigates the impacts of motivation on employee performance within this sector, focusing on Homabay Water and Sanitation Services (HOMAWASCO), Homa Bay County, Kenya. The research objectives are to determine the effects of rewards, incentives, and the nature of work on employee performance. Through a mixed-methods approach invol...
The paper presents an in-depth analysis of the evolution over time of Facebook and its diverse influence on several facets of human existence, encompassing social interaction, dissemination of information, commerce, politics, cultural dynamics, confidentiality, psychological well-being, and technological advancements. Mark Zuckerberg established Facebook in 2004 as a social networking tool primarily targeting university students. Over time, it has expanded into a worldwide sensation, attracti...
Abstract The term ocean strategy as introduced by the authors Renee Mauborgne & W. Chan Kim of the very famous research paper as well as book published Blue ocean strategy [1], where the term ocean means market and the strategy in reference of being blue focuses on creating a very new segment which is yet to be developed as a full fledge market and termed the other industrial strategies to be as red ocean strategies. Excessive exploitation of existing demands by making a better offer to...
Solid waste management (SWM) is an important indicator for overall health of citizens and environment of the locality. In modern civil society, SWM has been a serious issue in economic development, environmental degradation and human health. One of the main reasons of solid waste generation beyond imagination is rapid urbanisation, industrialization, exponential increase in use of plastics, improved standard of living etc. SWM has no longer been an issue ,limited to urban cities and clusters ...
Abstract The Nigerian government places emphasis on Small and Medium Enterprises (SMEs) for socio- economic development and employment generation. Consequently, owners/managers of SMEs in private sector adopt various strategies in order to achieve these set objectives. One of the strategies that can be of immense benefit is the adoption of Strategic Human Resource Management (SHRM) practices. However, existing studies on SHRM are mostly concerned with financial institutions and big companie...
Abstract The aim of this study is to investigate the challenges of pandemic on selected small and medium enterprises in Nigeria, with a view to ascertaining the need to making tremendous effort in addressing the economic impact of COVID-19. The primary objective of this paper is to explicitly make a shift by building a comprehensive theoretical basis for the impact of COVID-19 on SMEs in order to shift forward for post-COVID-19 economy recovery in the country. This study used thematic anal...
This study examined the impact of financial inclusion on financial performance of listed Deposit Money Banks (DMBs) in Nigeria. The study measured financial inclusion using Micro, Small and Medium Enterprises Financing, Rural Financing, Number of branches of DMBs, Pricing and Usage of banking services, while performance was measured with return on assets (ROA). This study adopted ex-post facto research design. The population of the study comprised of the 14 listed deposit money banks on the ...