INTRODUCTION Evaluating the use of library and information system is one of the major concerns and an integral part of library and information science practitioners. It is easily recognized as an important issue, although it has been looked at or defined variously. Scrivener (1967) sees evaluation as, "an attempt to answer certain types of questions about certain entities," while Fjallbrant (1977) defines evaluation as "the collection of information about the effect of an educational course o...