ABSTRACT The study evaluated the performance appraisal system and its effect on employee performance at the Northern Regional Co-ordinating Council, Tamale. The study adopted descriptive survey research design. Primary and secondary sources of data were used for the research. Close-ended questionnaires were used in the collection of the primary data with a sample size of 86. Quantitative approached was adopted to analyze the data. This revealed that, the Northern Regional Co-ordinating Counc...
ABSTRACT The performance and survival of any organisation (such as banks) in a rapidly changing work environment, among other factors, depend largely upon the employees’ motivation. Given that needs of employees and the level of motivation may differ from organisation to organisation, an understanding of what fosters and enhances employee motivation and organisational performance is critical. The study therefore sought to determine the factors that influence bank staff motivation in the C...
ABSTRACT Motivation is an essential tool and its implementation leads to effective and efficient teaching and learning hence attainment of quality education. The study examined influence of motivation on quality of teaching and learning in selected Senior High Schools in Cape Coast Metropolis. A descriptive survey was used in the study. A sample of 136 teachers was selected from the population of 223 teachers from five selected SHS in Cape Coast Metropolis using simple random sampling techn...
ABSTRACT Deregulation and various reforms in Ghana’s financial sector have made the Ghanaian banking industry an intensely competitive proposition. Due to such competitive environment, it has become crucial not just to attract every potential customer but also to develop strategies aimed at maintaining the existing customers. This study, therefore, sought to explore the factors that influence customers’ choice of bank in the Cape Coast Metropolis in Ghana. A descriptive cross-sectional ...
ABSTRACT The purpose of the study was to assess the effects of workplace stress on employee performance. The study however concentrated on employees in the Judicial Service of Ghana in Kumasi, Ashanti Region. The study was divided into three objectives that is; identify the effect of organisational level stress on the performance of employees, identify the effect of individual level stress on the performance of the employees, to identify perceived coping strategies adopted by employees in the...
ABSTRACT The study examined the importance of employee retention for attainment of organisational goals in Ghana Commercial Bank (GCB), Kumasi. Various factors that contributed to attainment of goals such as organisational factors, human resource factors, organisational benefits, commitment, employees retention and job satisfaction were examined. Quantitative research design, specifically a correlational study design was adopted. A study population of 98 senior and junior members of staff, ...
ABSTRACT Recruitment, as a human resource management function, is one of the activities that have the greatest impact on the performance of an organization. While it is understood generally that poor recruitment practices can retard organizational performance and stifle goal achievement, many organizations are yet to take pragmatic steps to evaluate their recruitments methods with the view to identify and implement new, effective hiring strategies. This study had the following objectives: t...
ABSTRACT The study examined the influence of motivation, job satisfaction, organisational commitment, and intention to quit teaching among teachers in Public Senior High Schools in Tamale Metropolis. The cross-sectional design was adopted in the study. A representative sample size of 203 was selected for the study using self-administered questionnaires. Descriptive statistics including means, standard deviations, frequencies and percentages were used to summarise the data characteristics. Th...
ABSTRACT Employee turnover is a problem for organizations and is one of the challenges facing human resource managers. This study was motivated by the desire to find out the nature of employee turnover in the hotel industry in Cape Coast and Elmina, the factors that account for it and probable solutions to the problem. A stratified sampling procedure was used to select 240 employees and 40 management personnel for the study. Primary data were gathered through the administration of questionna...
ABSTRACT The study sought to examine customer relationship management and customer satisfaction with Mobile Telephone Networks (MTN) Ghana. Specifically, the study sought to uncover how Mobile Telephone Networks Ghana maintained quality relationship with customers using its Customer Relationship Management system and also how customer relationship management can influence customer satisfaction among Mobile Telephone Networks subscribers without overlooking other determining factors of satis...
ABSTRACT The purpose of this study was to evaluate the relationship between recruitment and selection process on level of work performance at Ghana Revenue Authority (GRA). There was the need to conduct this study because not much empirically documented works on effectiveness of recruitment and selection process have been done. The researcher considered 120 staff as sample from the three divisions in Ghana Revenue Authority. The sampling design adopted for the study was constant strati...
ABSTRACT The purpose of the study was to investigate the relationship between personality types and employee job satisfaction. The specific objectives of the study were to examine; the relationship between agreeableness and employee job satisfaction; the relationship between extroversion and employee job satisfaction; the relationship between neuroticism and employee job satisfaction; the relationship between consciousness and employee job satisfaction and the relationship between openness ...
ABSTRACT The study was conducted to examine the effects of HRM practices on the Employee‟s job performance using University of Education, Winneba-Kumasi campus as the study area. It aimed at describing and identifying the kind of HRM Practices that exist in the University taking, employees perception about it and some challenges thereof. The researcher uses the stratified simple random technique in the study. Using explanatory and quantitative research designs, 115 staff comprising 5 Deans...
ABSTRACT This study investigated the relationship between knowledge management and organizational survival in manufacturing firms within the moderating context of technology. The cross-sectional survey design was applied. Data was generated from a total of 93 employees of the target organization and analyzed. Hypotheses were tested using the Spearman rank order correlation coefficient. The results showed a significant relationship between the dimensions of knowledge management and organ...