STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA
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ABSTRACT
The aim of this research is to make a business case for the inclusion of a stakeholder relationship management culture in government establishments. It explores the relationship between stakeholder relationship and project performance, underscoring the role project managers’ play as key stakeholders in integrating the goals of all stakeholders in the attainment of project objectives. A review of the literature shows that there is a consensus amongst researchers of Stakeholder theory, with respect to the significance of stakeholder relationship management as it affects project performance. Relevant evaluations of various studies were carried out, where findings were compared and contrasted with already established perspectives. A quantitative methodological approach was undertaken with an inclination towards the positivist philosophical orientation. A cross sectional survey design was adopted in the form of a structured questionnaire issued to a selection of 107 respondents across 4 cadres of staff in 3 randomly selected public institutions in the Port Harcourt metropolis. The findings reveal that there is a significant relationship between the dimensions of stakeholder relationship management (stakeholder mapping and engagement) and the measures of project performance (cost, time, quality and stakeholder satisfaction), an absence of which can hamper the project outcome. Based on the findings, recommendations were made in the final chapter.
TABLE OF CONTENT
Title Page 1
Declaration and Statement 2
Acknowledgement 3
Abstract 4
Table of Content 5
List of Figures and Tables 10
CHAPTER 1: INTRODUCTION
1.1 Background of the Study 12
1.2 Statement of the Problem 13
1.3 Purpose of the Study 15
1.4 Research Objectives 15
1.5 Research Questions 16
1.6 Rationale 16
1.7 Research Design 17
1.8 Structure of the Dissertation 17
1.9 Scope and Delimitation 18
1.10 Summary 18
CHAPTER 2: REVIEW OF RELATED LITERATURE
2.1 Introduction 19
2.2 Emergence of Stakeholder Theories 19
2.3 Approaches to Stakeholder Theory 21
2.3.1 The Instrumental Approach 22
2.3.2 The Descriptive Approach 22
2.3.3 The Normative Approach 23
2.4 Stakeholder Definition 23
2.5 Stakeholder Management 25
2.5.1 Stakeholder Management Tools and Techniques 27
2.6 Stakeholder Relationship Management 27
2.6.1 Stakeholder Mapping and Analysis 29
2.6.2 Stakeholder Engagement 32
2.6.3 Power versus Interest Grid 34
2.7 Theory of Project 34
2.7.1 Dimensions of a Project 35
2.8 Project Performance 37
2.8.1 Dimensions of Project Performance 37
2.8.2 Project Performance Measurement 38
2.9 Review of Project Performance in Public Institutions in Nigeria 41
2.10 Conceptual Framework 42
CHAPTER 3: RESEARCH METHODOLOGY
3.1 Overview 46
3.2 Research Philosophy 46
3.3 Research Design 48
3.4 Population and Sample 50
3.5 Method of Data Collection 52
3.6 Validity and Reliability of Research Instrument 52
3.7 Operational Measures of the Variable 53
3.7.1 Measurement of Stakeholder Relationship Management 53
3.7.2 Measurement of Project Performance 54
3.7.3 Moderating Variable 54
3.8 Research Hypotheses 54
3.9 Data Collection and Analysis Technique 55
3.9.1 Univariate Analysis 55
3.9.2 Bivariate Analysis 55
3.9.3 Multivariate Analysis 55
3.10 Research Limitations 57
CHAPTER 4: DATA PRESENTATION AND DISCUSSION
4.1 Data Presentation 58
4.2 Demographic Data Analysis 59
4.3 Primary Level of Analysis 61
4.3.1 Stakeholder Relationship Management (Predictor Variable) 62
4.3.2 Project Performance (Criterion Variable) 65
4.4 Secondary Level of Analysis 70
4.4.1 Relationship between Stakeholder Mapping and Project Performance 71
4.4.2 Relationship between Stakeholder Engagement and Project Performance 72
4.4.3 Moderating Effect of Stakeholder Interest on the Relationship between Stakeholder Relationship Project Performance 74
4.5 Summary of Findings 75
4.5.1 Demographic Findings 75
4.5.2 Univariate Findings 76
4.5.3 Bivariate Findings 76
4.5.4 Multivariate Findings 77
4.6 Discussion of Findings 77
CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary 80
5.2 Conclusion of the Study 81
5.3 Contribution to Knowledge 82
5.4 Recommendation 83
5.5 Suggestions for Further Studies 84
Reference 85
Appendix 98
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APA
Lolo, B (2018). STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA. Afribary.com: Retrieved June 27, 2019, from https://afribary.com/works/dissertation
MLA 8th
Boma Orawari, Lolo. "STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA" Afribary.com. Afribary.com, 08 Nov. 2018, https://afribary.com/works/dissertation . Accessed 27 Jun. 2019.
MLA7
Boma Orawari, Lolo. "STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA". Afribary.com, Afribary.com, 08 Nov. 2018. Web. 27 Jun. 2019. < https://afribary.com/works/dissertation >.
Chicago
Boma Orawari, Lolo. "STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA" Afribary.com (2018). Accessed June 27, 2019. https://afribary.com/works/dissertation