ENHANCING PROOF OF DELIVERY SYSTEMS WITH QR CODES AND GPS

ABSTRACT Proof of delivery systems have been developed to enhance business operations in the case of businesses that carry out delivery services. Key issues that necessitate the usage of such systems include the need to enhance customer service, monitor delivery personnel, reduce the tendency of losing paper receipts as well as verifying that customers have received their goods. The main purpose of this project is to develop a proof of delivery system to streamline service delivery for businesses. Other features include a mobile and web application for customers to place orders as well as for managers to monitor operations. The proof of delivery system, was implemented on an Android platform for delivery personnel with managers monitoring activities from a web interface. When all modules are implemented and tested it is expected that business’ operations will be enhanced through a system that assists in rating the efficiency of delivery personnel, ensuring that customers have actually received their goods and helping managers make more informed decisions.