Information Communication Technology Considerations And Revenue Collection In Nairobi City County, Kenya

ABSTRACT

Counties in Kenya have adequate revenue based in financing their current services, but the

collection levels are often low. Thus the counties are striving to re–engineer strategies

towards improvement of revenue collections since it is their mandate to offer quality and

timely service delivery to the residents and they cannot proceed well without enough

finances to run crucial activities. The study therefore sought to investigate Information

Communication Technology considerations and revenue collection in Nairobi City County

government, Kenya. The study was guided by specific objectives such as the Information

Communication Technology policies, Employee’s perception and financial allocation on

revenue collection. The theories which were used to support the study were Unified Theory

of Acceptance and use of Technology, Technology, Organization and Environment and

Technology Acceptance Model. The study used a target population of 115 and a sample

size of 35 respondents working in 8 sectors/departments in Nairobi City County

government and that constituted 76.1 percent of the sample population. The data collection

procedure which were used was questionnaires by the use of drop and pick method.

Questionnaires had both close ended questions and matrix questions with Likert scale of

0-4. The quantitative data was analyzed using descriptive and inferential statistics through

the use of application software called Statistical Package for Social Sciences (SPSS version

16) and information was presented using tables, charts and graphs. The study came out

with findings, summary, conclusion and recommendations. The study concluded that,

Information Communication Technology policies on revenue collection, Employee’s

perception on revenue collection and financial allocation on revenue collection all were

significant on Revenue collection since the F value was found to be 71 percent with 95

percent level of confidence. Thus 29 percent are other factors which affect revenue

collection. Therefore, the study recommended that county governments in Kenya should

make the ICT policies on revenue collection awareness, training employees on the use of

ICT on revenue collections and proper mechanism of funds allocation for revenue

collections policies so as to handle technological changes so as to attain proper revenue

collections.