ABSTRACT
The purpose of the study was aimed at technologically bringing change to the current system in
order to increase customer satisfaction and will work as a self-assistant to the guest. The system
allows the guests to order and send food order instantly to the backend application from mobile
device and also proving capability of providing digital receipts back to guest account. In addition,
the application will permit the guests to browse and peruse each restaurant menus. This application
was designed a solution to the problems which were being faced by the organization stated in
chapter one of this documentation. For instance, the restaurant booking was completely done using
paperwork and guests would book through phone calls or visit the guest service desk. Thus these
problems arose the need for the development of this system. Furthermore, the planning phase
provided a comprehensive feasibility study which objects on justifying the progression of the
system development. Outcomes from the feasibility study were used as input in the gathering of
the necessary information to develop the system. The fundamental objective of this application is
to provide mobile services to in-house guests of the Victoria Falls Hotel who may need services
in the comfort of their rooms. This is facilitated through making table bookings through their
mobile phones and also requesting for room service by means of posting request to the main
system. Security is ensured through username and password
Mudimu, E (2021). Victoria Falls Hotel Guest Self Service. Afribary. Retrieved from https://afribary.com/works/victoria-falls-hotel-guest-self-service
Mudimu, Esman "Victoria Falls Hotel Guest Self Service" Afribary. Afribary, 02 May. 2021, https://afribary.com/works/victoria-falls-hotel-guest-self-service. Accessed 21 Dec. 2024.
Mudimu, Esman . "Victoria Falls Hotel Guest Self Service". Afribary, Afribary, 02 May. 2021. Web. 21 Dec. 2024. < https://afribary.com/works/victoria-falls-hotel-guest-self-service >.
Mudimu, Esman . "Victoria Falls Hotel Guest Self Service" Afribary (2021). Accessed December 21, 2024. https://afribary.com/works/victoria-falls-hotel-guest-self-service