Factors Associated with Patient Waiting Time at a Medical Outpatient Clinic: A Case Study of University of Nairobi Health Services
Background: Excessive long waiting time in outpatient clinics in Africa is a constant challenge for patients and the health providers of these facilities. Prolonged waiting times are associated with poor adherence to treatment, missed appointment and failure or delay in initiation of necessary treatment. The time a patient spends at each service point before being attended to by a health provider and the overall total time a patient spends in a health facility from the arrival time to the dep...