AN ANALYSIS OF SERVICE QUALITY MEASUREMENTS IN TERTIARY COLLEGES IN GHANA
ABSTRACT Ghana Technology University College is one of the leading private tertiary educational providers in Ghana. There has been an urgent need to measure service quality recently due to increased students complains on service delivery even with the existence of a very nicely articulated customer service charter. The aim of this study was to measure service quality in tertiary educational institutions in Ghana. A case study of Ghana Technology University College was conducted. The study hig...