A Survey of User Perception and Satisfaction withReference Services in University Libraries ofPunjab
Despite the processing and propagation of library resources, a key trait of a university library is the services based around personal interaction between users and the library staff. Libraries should make sure that these services show proper levels of customer care and that the information given to the users is useful and at the right level(Loughborough University Library, 2005). Retting (1993) has pointed out that the distinguishing features of reference include a staff designated to provid...