Without innovation, countries across the world would have struggled to enhance or sustain their economic growth, their living standards, their international competiveness and their infrastructural development (OECD, 2005). Meanwhile, it should be pointed out that the definition and application of the term innovation are largely context-based. It is for this reason that innovation does not technically mean the same thing to both manufacturers and service providers (DTI, 2007). It is also for t...
