A Comparative Assessment of the Integrated Financial Management Information Systems Success Factors Towards the Improved Performance of Local Governments in the Selected Districts of Kanungu

ABSTRACT The study was about Comparative Assessment of the Integrated Financial Management Information Systems (IFMIS) Success Factors towards the Improved Performance of Local Governments in the Selected Districts of Kanungu and Rukungiri. The study was based on three objectives; (i) to investigate the success factors of Integrated Financial Management Information Systems (IFMIS) towards improved performance; (ii) to ascertain the performance of local government in selected districts of Rukungiri and Kanungu and (iii) to assess the relationship between success factors of IFMIS and local government performance in Rukungiri and Kanungu local governments. The study employed descriptive comparative design and methodology used was both qualitative and quantitative. The study used a total population of 110 and a sample size of 86 respondents, specifically finance department staffs, vendors, departmental heads, ICT staff and district engineers. Interview guides, observation guides and questionnaire were used in collecting data. Descriptive statistics used included means and standard deviation. In regard to IFMIS success factors, findings revealed that information quality was rated very high in Rukungiri (Av. mean=t3.58) and very high in Kanungu (Av. meant=3.37); system quality exist and was rated high in both districts of Rukungiri (average mean of 2.87) and Kanungu (Av. mean=3.09); service quality exists in local governments of Rukungiri (rated high and Av. mean=2.98) and Kanungu (rated high and Av. mean=2.92); technology factors exist in local governments of Rukungiri (rated very high and Av. mean=3.31) and Kanungu (rated high and Av. mean=3.13); organisational factors exist in local governments of Rukungiri (rated very high and Av. mean=3.81) and Kanungu (rated very high and Av. mean=3.43); and user factors exist in local governments of Rukungiri (rated very high and Av. mean=3.88) and Kanungu (rated very high and Av. mean=3.38). In regard to performance the findings revealed that level of task productivity in local governments is very high in Rukungiri (Av. mean=3.42) and high in Kanungu (Av. mean=3.20); level of task innovation in local governments is high in Rukungiri (Av. mean=3.06) and high in Kanungu (Av. mean=2.97); level of citizen satisfaction in local governments is high in Rukungiri (Av. mean=2.95) and Kanungu(Av. mean=3.06) and level of administrators’ control in local governments is very high in Rukungiri (Av. mean=3.91) and Kanungu (Av. mean=3.59). Findings revealed that there is a statistically significant impact between success factors of IFMIS and performance for Rukungiri and Kanungu local government. It was comparatively concluded that information quality, system quality, service quality, technology factors, organisational factors and user factors exist in districts of Rukungiri and Kanungu as success factors of IFMIS. It was recommended that for local governments to have full control, they should consider exercising control to uphold roles and responsibilities and avoid scope divergence, schedule slippages, and cost overruns.

TABLE OF CONTENTS

APPROVAL

DECLARATION

DEDICATION

~

iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES ix

LIST OF FIGURES x

LISTS OF ACRONYMS AND ABBREVIATIONS xi

ABSTRACT xii

CHAPTER ONE 1

INTRODUCTION 1

1.0 Introduction 1

1.1 Background to the study 1

1.1.1 Historical perspective 1

1.1.2 Theoretical perspective 2

1.1.3 Conceptual perspective 3

1.1.4 Contextual perspective 4

1.2 Statement to the problem 6

1.3 Purpose of the study 7

1.4 Research objectives 7

1.5 Research questions 7

1.6 Research hypothesis 7

1.7 Scope of the study 8

1.7.1 Geographical scope 8

1.7.2 Content scope 8

1.7.3Timescope 8

1.8 Significance of the study 9

1.9 Operational definitions 9

CHAPTERTWO 10

LITERATURE REVIEW 10

2.0 Introduction 10

2.1 Concept of IFMIS 10

2.1.1 Objectives of IFMIS 11

V

2.1.2 Basic components of a government IFMIS ............................................... 13

2.2 Theoretical review 16

2.3.1 System quality 17

2.3.2 Information quality 18

2.3.2.1 Dimensions of information quality 19

2.3.2.1.1 Relevance 19

2.3.2.1.2 Accuracy 19

2.3.2.1.3 Timeliness 20

2.3.2.1.4 Completeness 20

2.3.2.1.5 Coherence 20

2.3.2.1.6 Format 21

2.3.2.1.7 Accessibility 21

2.3.2.1.8 Compatibility 21

2.3.2.1.9 Security 22

2.3.2.1.10 Validity 22

2.3.3 Service quality 23

2.3.3.1 Control 24

2.3.3.2 Reliability 25

2.3.3.3 User participation 26

2.3.3.4 IS Training and capacity building 27

2.3 Success factors of IFMIS implementation in local governments 28

2.3.2.2 Conclusions 31

2.4 New model proposed by the study 31

2.4 Local government performance in Rukungiri and Kanungu 32

2.5 Local government performance in relation to IFMIS 35

2.5.1 Task productivity 36

2.5.2 Task innovation 39

2.5.3 Citizen satisfaction 41

2.5.4 Management control 42

2.6 Gaps identified in the study 44

CHAPTERTHREE 45

METHODOLOGY 45

3.0 Introduction 45

3.1 Research design 45

3.2 Target population 45

3.3 Sample size 46

vi

Table 3.1: Summary of the sample population and sample size 46

3.4 Sampling procedure 46

3.5 Data sources 47

3.5.1 Primary data 47

3.5.2 Secondary data 47

3.6 Data collection instruments 47

3.6.1 Interview guides 47

3.6.2 Observation guides 48

3.6.3 Questionnaire 48

3.7 Validity and reliability of the research instruments 48

3.7.1 Validity 48

3.7.2 Reliability 49

3.8 Data collection procedures 49

3.9 Data analysis 49

3.10 Ethical considerations 50

CHAPTER FOUR 51

PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS 51

4.0 Introduction 51

4.1 Demographic characteristics of respondents 51

4.2 Observation guide responses 58

4.3 Interview guide 68

4.3.1 Interview findings on information quality from Rukungiri local government 69

4.3.2 Interview findings on system quality from Rukungiri local government 70

4.3.3 Interview findings on service quality from Rukungiri local government 71

4.3.4 Interview findings on technological, organisational and user factors from

Rukungiri local government 72

4.3.5 Interview findings on information quality from Kanungu local government. 73

Figure 4.5: Interview findings on information quality from Kanungu local

government 73

4.3.6 Interview findings on system quality from Kanungu local government 74

4.3.7 Interview findings on service quality from Kanungu local government 75

4.3.8 Interview findings on technological, organisational and user factors from

Kanungu local government 76

4.4 Descriptive statistics on independent variables 76

4.4.1 Descriptive statistics on information quality 77

4.4.2 Descriptive statistics on system quality 81

4.4.3 Descriptive statistics on service quality 83

vii

4.4.4 Descriptive statistics on technological factors 85

4.4.5 Descriptive statistics on organisational factors 87

4.4.6 Descriptive statistics on user factors 90

4.5 Descriptive statistics on dependent variables 91

4.5.1 Descriptive statistics on task productivity 92

4.5.2 Descriptive statistics on task innovation 95

4.5.3 Descriptive statistics on citizen satisfaction 97

4.5.4 Descriptive statistics on administrators’ control 98

4.6 Relationship between success factors of IFMIS and local government

performance in Rukungiri and Kanungu local governments 101

4.6 Hypotheses testing 102

CHAPTER FIVE 103

DISCUSSION OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 103

5.0 Introduction 103

5.1 Discussion of findings 103

5.1.1 Success factors of integrated financial management information system

towards improved performance 103

5.1.2 Performance of Rukungiri and Kanungu local governments 109

5.1.3 Relationship between success factors of IFMIS and local government

performance in Rukungiri and Kanungu 111

5.2 Conclusions of the study 111

5.3 Recommendations 111

5.4 Contribution to knowledge 113

5.5 Areas for future research 113

APPENDICES 121

APPENDIX A:INTERVIEW GUIDE 121

APPENDIX B:OBSERVATION CHECKLIST 126

APPENDIX C:SELF ADMINISTERED QUESTIONNAIRE 129



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APA

WINFRED, A (2022). A Comparative Assessment of the Integrated Financial Management Information Systems Success Factors Towards the Improved Performance of Local Governments in the Selected Districts of Kanungu . Afribary. Retrieved from https://afribary.com/works/a-comparative-assessment-of-the-integrated-financial-management-information-systems-success-factors-towards-the-improved-performance-of-local-governments-in-the-selected-districts-of-kanungu-

MLA 8th

WINFRED, ARINAITWE "A Comparative Assessment of the Integrated Financial Management Information Systems Success Factors Towards the Improved Performance of Local Governments in the Selected Districts of Kanungu " Afribary. Afribary, 05 Oct. 2022, https://afribary.com/works/a-comparative-assessment-of-the-integrated-financial-management-information-systems-success-factors-towards-the-improved-performance-of-local-governments-in-the-selected-districts-of-kanungu-. Accessed 22 May. 2024.

MLA7

WINFRED, ARINAITWE . "A Comparative Assessment of the Integrated Financial Management Information Systems Success Factors Towards the Improved Performance of Local Governments in the Selected Districts of Kanungu ". Afribary, Afribary, 05 Oct. 2022. Web. 22 May. 2024. < https://afribary.com/works/a-comparative-assessment-of-the-integrated-financial-management-information-systems-success-factors-towards-the-improved-performance-of-local-governments-in-the-selected-districts-of-kanungu- >.

Chicago

WINFRED, ARINAITWE . "A Comparative Assessment of the Integrated Financial Management Information Systems Success Factors Towards the Improved Performance of Local Governments in the Selected Districts of Kanungu " Afribary (2022). Accessed May 22, 2024. https://afribary.com/works/a-comparative-assessment-of-the-integrated-financial-management-information-systems-success-factors-towards-the-improved-performance-of-local-governments-in-the-selected-districts-of-kanungu-