A Perception Of The Implementation Of The Performance Management System In Namibia: A Case Study Of The Ministry Of Home Affairs And Immigration

ABSTRACT

The aim of this study was to evaluate the implementation of the performance management system in order to find out whether the PMS is the right tool within the Ministry of Home Affairs and Immigration that will improve the performance of the employees and to seek and identify the challenges that are encountered during the implementation of the PMS, and whether the system will make public services more efficient and effective. The Office of the Prime Minister as the custodian of the civil administration has on numerous occasions received criticism that the performance management system that is in place is ineffective, not much was achieved through the system as there is no improvement in the performance of the employees and that the public services rendered by government institutions are of poor standard. These assumptions prompted the researcher to analyze the implementation of the performance management system within the Ministry of Home Affairs and Immigration and to find out whether the system in place is the right tool to improve the performance of the employees and make the public services more efficient and effective. The study adopted both the qualitative and quantitative research methods in order to gain more understanding on the research participant’s perspective on the PMS in terms of their skills and knowledge. The population of the study was 20 employees within the Ministry of Home Affairs and Immigration which consisted of directors, deputy directors, human resource practitioners, training officers and chief control officers of various departments. The data collected were analyzed using tables, graphs, and charts as well as interpreted in a summary form.