TABLE OF CONTENTS
DECLARATION •.....•...••...•••.•...•••.....•..•.•••••••...•.•....••.....•.•.....••....••.....•.•...••....•...........••••....•..... i
APPROVAL ............................................................................................................................. ii
ACKNOWLEDGMENT ••.••..•••..•••...••..•••••••••.••.....••••.••....••..•...•••..•.•.....•••..•••....•••...••.•.••......... iii
STATUTES ............................................................................................................................ vii
LIST 0 F CASES ..••...••••.•...••.•..•..••....•••..•.••..•...•.••...••....•...•.••..•••••..•.••....•••..•••...•..••............•.. viii
ABSTRACT ............................................................................................................................ xi
CHAPTER ONE •.•••..•...••..•••.••..••••.•••...•••.••••..••••••.••••••••.••••.•..•••...••......••...•....••••.•...••......•.......•. 1
1.1 INTRODUCTION ............................................................................................................... 1
1.2 BACKGROUND OF THE STUDY .•..•.••..••..........•.....•...••....•.....•.•...••.••••.•.•••...••.....••..••.•.•• 1
1.3 STATEMENT OF THE PROBLEM ...•...•.•..•.•....•....••.....••..•....•.•.•••••••••••••.•.••.•.••.....•.•.••.... 4
1.4 OBJECTIVE OF THE STUDY .••••••.•.•••••.•••.•••••.••.....•..•••...•.•.....•.•..•••..••....••...••.....•........... 4
1.4.1 GENERAL OBJECTIVES •.•.••••.••••••••••••..••••....•............................•.•..............•................ 4
1.4.2 SPECIFICIFIC OBJECTIVES ..•...•.••••..•..•.•.••.•.•....•....•.•..•.•.....•••....•...•....•................... 5
1.5 RESEARCH QUESTIONS ••••.•.•..••••.•........................••................•••••••••••••••.•••••••...••.••.•.... 5
1.6 THE SCOPE OF THE STUDY •..•...•••.••..••••.•.•...••...•••.•.••••.•••••••.•••..•••.•••.•..••...•.•....•.•......• 5
1. 7 SIGINFICANCY OF THE STUDY •....•..••....•....•..........•...•.....••.........•.....•..•••....••.•.•......... 5
1.8 ME'fHODOLOGY .............................................................................................................. 6
1.9 LITERATURE REVIEW OF THE STUDY •••.......•.......•........•.....•...••....•.•••••...•••..........•. 6
1.10 CHAPTERLIZATION •.••...••.••..•••.••.••••..•••••..•..•••..•....•••..•••...••....••..••...••....•...•................ 8
CHAPTER TWO ••••••••••••.•..•..•....•......••••.•.•..•.•.•..••.••.•••••••••••••••••••••••••••••••••••.••••.•...•..•.....•••..••. 10
EXAMINATION OF THE EXTENT OF COMPLIANCE OF BANKS WlTH THEIR
DUTIES TOWARDS CUSTOMERS ..................................................................................... 10
2.0 Introduction •••••.••••.••...••.••••••..••...•..••.••..•••.•••..•••..••..•••••••.•.••••••••..••.••...•.••.•........••.......•....... ! 0
2.1 WHEN DO DUTIES ARISE ........................................................................................... 12
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2.2 NATURE OF DUTIES OF BANKS TOWARDS CUSTOMERS ••••••••••••.••••....•..•••.•••••.. 14
2.2 CONCLUSION •..•...••••.•...•.•.•....•....•.•...••....•....•••....•..••.•••.........•...•.••.•........••...•••....•..•.......• 20
INTRODUCTION ••..•...•..••...•...•...•••.••••••••••.....................•....•....•.•......••••..••...•••••••••••••••.•••.....•. 21
2.4 In conclnsion •.•••••.•••..••...•.••••..•••..••..•••....••...•••..•••....•......•••...••••...••••....•.•..•.•••.•.••••.....•..••... 27
CHAPTER THREE ................................................................................................................ 28
THE LEGAL AND REGULATORY FRAME WORK .••.•......•..•...•.....•.•..•••...•...••....•......... 28
3.0 INTRODUCTION ............................................................................................................. 28
3.1 BANK OF UGANDA STATUTE. (no.5 of 1993) .••....••....•••...•....•..••••••••••••••..••••.....•••••.... 29
3.2 FINANICIAL INSTUTION ACT 1993 •••••...•.••...••....•......•...•.•.......•....•...............••••....•.... 30
3.3 STAMP ACT CAP 342 (1915) ...•..••.••••••••••••••••••••••••••••.....•...•........•...•.....•..••.•..•.•........... 31
3.4 CONTRACT ACT, 2010 ...•...•.•.•...•....•••...••.•.••••..••.•••••••••••••.•.•.•....•...•...••...•.•........•••....•• 32
3.5 EVIDENCE (BANKER'S BOOK) ACT CAP 44 •..•...••....••••.••••••..••••••.••.•....•........•...... 32
3.6 LIMITATION ACT 1959 .................................................................................................. 33
3.7 INCOME TAX ACT CAP 340 •••.••••••••••.•••.•.•..••...•.•...••.....•..••...•....•...•....•..•....•••..••••......... 33
3.9 BILL OF EXCHANGE ACT 1933 (CAP 68) .•..•.••....•...••••••••••••••.•...••.•................•••..•• 34
3.9 CONCLUSION ••..•••..••••.•.•.•.•••.••..•..••...•.•...•...•.•..•.....•..•..•..•••..••...•..•••.••.•••••••••..••......•.••.••.. 35
CHAPTER FOUR •••.••••••.••...•..•.•.•..••......•....••...•......•.••..••.•.•••••••••••••••.•..••....••..•.....•...............•• 36
4.4 DUTY TO DISCLOSE TO THE Public •.••...•.•..•.•...••....••...•.•..••......•.•••.••••.•.•...•.•.....•....•.• 39
4.5 INFORMATION MAY BE DISCLOSED WITH THE CUSTOMERS CONSENT, .•... 39
4.6 THE INTEREST OF THE BANK. •.••••..••..•.....•....••.•.•...••..•••...•......•...••...•...•••.•.••...•....... .40
4.7 COMPLUSION OF LAW ••.••..••..••••••.••••••••.••••.••.•••••.•..••....•..........••.......•....•......•.•........... 40
CHAPTER FIVE .................................................................................................................... 45
CONCLUSION AND RECOMMENDATIONS •.•...................••...•.......•.•.•......••••.••..••........... 45
5.0 INTRODUCTION ••..••...•.•...••.••..•...•..••...••..••...•..•.•.•.•••....•...••...••....••...•..••....•••.•...••........... 45
5.1 RECOMMENDATIONS ••••••••••••••.•.••.••••..........•......•...•...................•......•.....•..•..•••........... 45
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5.2 Enforcement of laws .......................................................................................................... 45
5.3 Observant in their duties ................................................................................................... 46
5.4 Remedies should be set out •••••••••••••••••••.••.•.••..•••••••.•••••.•••..•••••..••.•.•••••••••...•••••.•....•.•......... 46
5.5. Banks should be deterred from claim to some defences .•...••....••......•...•......••....•...•....... .46
5.6 Respecting of customers .................................................................................................... 47
5. 7 In conclusion ••..•..••...•......••..•.••.•••....••••••••...•...••.......•....••..•.•....•......••.....••..•......••.....••......... 47
BffiLOGRAPHY •.•••.•••••••••••••••.•••..••••••••.•..•.••••••.•.•••..•••.•.•.•••.••••.•.•...••••••.•••••••...••••••••...•......... .48
ABSTRACT This is a study of "Bank's duties towards their customers". The law and practice was carried out in different banks with in Uganda, with specific aim of establishing the extent of compliance with these duties by banks and the legal issues put in to consideration to enforce and exercise these duties. Examining too on how banks have failed in their duties by investigating on the loop holes there in as we identity possible interventions to control the failures in banks. This study will also constitute literature review from various scholars on their say on specific duties as well as different laws from different countries that govern different relationships. This study was based on qualitative methods of data collection and this analysis was done through conducting library and internet research. The study findings indicated that the different duties that include; the duty of care, good faith, honouring of cheques and also fuctors that lead to the breach or failure in their duties as banks to customers for example Misleading advice, undue influence, fraud, misrepresentation and failure in conduct of due diligence and the possible defences that exclude liability from banks. The study recommended that being that laws are present but there is need for them to be enforced and other recommendations include the need to conduct with respect to be exercised towards customers, and being observant when conducting duties towards customers.
CLAIRE, N (2022). Acritical Analysis of Tile Duties of Banks Towards Customers in Uganda. Afribary. Retrieved from https://afribary.com/works/acritical-analysis-of-tile-duties-of-banks-towards-customers-in-uganda
CLAIRE, NAMUGANZA "Acritical Analysis of Tile Duties of Banks Towards Customers in Uganda" Afribary. Afribary, 09 Aug. 2022, https://afribary.com/works/acritical-analysis-of-tile-duties-of-banks-towards-customers-in-uganda. Accessed 25 Apr. 2024.
CLAIRE, NAMUGANZA . "Acritical Analysis of Tile Duties of Banks Towards Customers in Uganda". Afribary, Afribary, 09 Aug. 2022. Web. 25 Apr. 2024. < https://afribary.com/works/acritical-analysis-of-tile-duties-of-banks-towards-customers-in-uganda >.
CLAIRE, NAMUGANZA . "Acritical Analysis of Tile Duties of Banks Towards Customers in Uganda" Afribary (2022). Accessed April 25, 2024. https://afribary.com/works/acritical-analysis-of-tile-duties-of-banks-towards-customers-in-uganda