ABSTRACT
Investors as the major stakeholders of organisations have in the past become the sole focus of
annual reports. The research investigated the use of alternative performance measurement
systems for the purpose of reporting on information that caters for all stakeholders. BancABC
has been focusing on financial indicators as a performance assessment tool for reporting
purposes. This focus on financial performance has caused problems such as lack of
information with a future orientation, an incomplete picture of the organisation and an
internally focused reporting structure. Challenges faced in using non-financial indicators
were investigated and discovered namely lack of the knowledge, choosing inappropriate
indicators and failure to link the measures with organisational goals. The research
recommended that management revise the reporting structure to incorporate non-financial
performance indicators for all stakeholders.
TAKAENDESA, A (2021). An Analysis Of Non-Financial Indicators As A Tool For Assessing The Performance Of A Company. A Case Of Bancabc. Afribary. Retrieved from https://afribary.com/works/an-analysis-of-non-financial-indicators-as-a-tool-for-assessing-the-performance-of-a-company-a-case-of-bancabc
TAKAENDESA, ALBERT "An Analysis Of Non-Financial Indicators As A Tool For Assessing The Performance Of A Company. A Case Of Bancabc" Afribary. Afribary, 05 May. 2021, https://afribary.com/works/an-analysis-of-non-financial-indicators-as-a-tool-for-assessing-the-performance-of-a-company-a-case-of-bancabc. Accessed 09 May. 2024.
TAKAENDESA, ALBERT . "An Analysis Of Non-Financial Indicators As A Tool For Assessing The Performance Of A Company. A Case Of Bancabc". Afribary, Afribary, 05 May. 2021. Web. 09 May. 2024. < https://afribary.com/works/an-analysis-of-non-financial-indicators-as-a-tool-for-assessing-the-performance-of-a-company-a-case-of-bancabc >.
TAKAENDESA, ALBERT . "An Analysis Of Non-Financial Indicators As A Tool For Assessing The Performance Of A Company. A Case Of Bancabc" Afribary (2021). Accessed May 09, 2024. https://afribary.com/works/an-analysis-of-non-financial-indicators-as-a-tool-for-assessing-the-performance-of-a-company-a-case-of-bancabc