The study used quantitative and qualitative research methods to investigate the quality of
service delivery by the MVA Fund and MoHSS through EMRS bases in Namibia. The
positivist research strategy was used for the quantitative non-experimental research
survey that includes the gathering and analysis of quantitative data. The sample of the
study consisted of 20 respondents, of which 10 were from the EMRS bases (Windhoek,
Omuthiya and Usakos bases) and 10 were key informants, representing different key
institutions (MVA Fund, Ministry of Health and Social Services, Namibian Police,
National Road Safety Council and Roads Authority). The study focused on the analysis
of the quality of service delivery by EMRS bases in Namibia. The study also attempted to
determine whether there are factors that negatively affect service delivery by the MVA
Fund. The study also analysed the current management strategies and policies of the
MVA fund in a bid to determine alternative management strategies needed to mitigate the
current service delivery challenges.
The independent variable used in this study was service delivery and the critical
dependent variables that affect service delivery were analysed. The responses to all items
were classified and tabulated in different categories using the IBM SPSS 21 software.
The coded data were analysed by means of the One-Way Anova at the 5% level of
significance in order to determine the relationships among the variables. Significant
relationships were identified and interpreted accordingly. In addition, the results of the
study were compared with the findings established through literature analysis in order to
find out if the current results are in line with what theory says.
The major findings indicate that there is much that needs to be done by MVA Fund and
MoHSS in the management of EMRS basis so as to improve service delivery. The study
concluded that lack of key pieces of legislation reduces confidence when providing
services to clients, hence this may lead to poor service delivery. The study also
established that the delays experienced in getting patients to medical facilities also
indicate poor service delivery and this negatively affects customer satisfaction.
The research recommends that more needs to be done in order to improve service
delivery by MVA Fund. It also recommends that further research should be carried out to
determine the other variables that were not covered in this study, but which may be
relevant for the achievement of the objectives of MVA Fund.
SSA, R (2021). An Analysis of the Obstacles to Effective Emergency Medical Rescue Services in Namibia: A Case Study of Motor Vehicle Accident Fund and Ministry of Health and Social Services Bases. Afribary.com: Retrieved May 16, 2021, from https://afribary.com/works/an-analysis-of-the-obstacles-to-effective-emergency-medical-rescue-services-in-namibia-a-case-study-of-motor-vehicle-accident-fund-and-ministry-of-health-and-social-services-bases
Research, SSA. "An Analysis of the Obstacles to Effective Emergency Medical Rescue Services in Namibia: A Case Study of Motor Vehicle Accident Fund and Ministry of Health and Social Services Bases" Afribary.com. Afribary.com, 04 May. 2021, https://afribary.com/works/an-analysis-of-the-obstacles-to-effective-emergency-medical-rescue-services-in-namibia-a-case-study-of-motor-vehicle-accident-fund-and-ministry-of-health-and-social-services-bases . Accessed 16 May. 2021.
Research, SSA. "An Analysis of the Obstacles to Effective Emergency Medical Rescue Services in Namibia: A Case Study of Motor Vehicle Accident Fund and Ministry of Health and Social Services Bases". Afribary.com, Afribary.com, 04 May. 2021. Web. 16 May. 2021. < https://afribary.com/works/an-analysis-of-the-obstacles-to-effective-emergency-medical-rescue-services-in-namibia-a-case-study-of-motor-vehicle-accident-fund-and-ministry-of-health-and-social-services-bases >.
Research, SSA. "An Analysis of the Obstacles to Effective Emergency Medical Rescue Services in Namibia: A Case Study of Motor Vehicle Accident Fund and Ministry of Health and Social Services Bases" Afribary.com (2021). Accessed May 16, 2021. https://afribary.com/works/an-analysis-of-the-obstacles-to-effective-emergency-medical-rescue-services-in-namibia-a-case-study-of-motor-vehicle-accident-fund-and-ministry-of-health-and-social-services-bases