ABSTRACT
This study investigates the performance and motivational challenges affecting the service
delivery in the Ministry of Health and Social Services (MoHSS) in Namibia.
A questionnaire was designed to collect primary data on factor affecting services delivery in the
MoHSS. Literature was done on best practices that motivate employees to increase
organisational performance.
The overall results reveal different factors that affect performance and motivation of employees
in the Ministry of Health and Social Services. Identified factors affecting performance and
motivation of employees in the MoHSS include Organisational Culture, Leadership Style, Staff
Adequacy, Reward System, Mismatch of Qualifications and Positions, Poor Budget Control and
Lack of Skills in Contract Management.
The research recommends interventions to address the identified factors that affect service
delivery in the ministry and suggests that more research should be conducted from the clients
point of view.Furthermore research can be conducted on the operational staff of the Ministry in
different regions.
Hamwaanyena, I (2021). An Investigation of Performance and Motivational Challenges Affecting Service Delivery in the Ministry of Health and Social Services in Namibia. Afribary. Retrieved from https://afribary.com/works/an-investigation-of-performance-and-motivational-challenges-affecting-service-delivery-in-the-ministry-of-health-and-social-services-in-namibia
Hamwaanyena, Isak "An Investigation of Performance and Motivational Challenges Affecting Service Delivery in the Ministry of Health and Social Services in Namibia" Afribary. Afribary, 04 May. 2021, https://afribary.com/works/an-investigation-of-performance-and-motivational-challenges-affecting-service-delivery-in-the-ministry-of-health-and-social-services-in-namibia. Accessed 25 Apr. 2024.
Hamwaanyena, Isak . "An Investigation of Performance and Motivational Challenges Affecting Service Delivery in the Ministry of Health and Social Services in Namibia". Afribary, Afribary, 04 May. 2021. Web. 25 Apr. 2024. < https://afribary.com/works/an-investigation-of-performance-and-motivational-challenges-affecting-service-delivery-in-the-ministry-of-health-and-social-services-in-namibia >.
Hamwaanyena, Isak . "An Investigation of Performance and Motivational Challenges Affecting Service Delivery in the Ministry of Health and Social Services in Namibia" Afribary (2021). Accessed April 25, 2024. https://afribary.com/works/an-investigation-of-performance-and-motivational-challenges-affecting-service-delivery-in-the-ministry-of-health-and-social-services-in-namibia