This research examined the financial institutions that accept deposits from customers and
give loans to customers. In Uganda, commercial banks have increased their services by
introducing automated teller machines (ATMs). Automated Teller Machine (ATM)
banking system is the latest system adopted by bank world wide to foster and improve on
service delivery within the banking industry. Crane Bank has installed these machines in
order to serve its customers very effectively and efficiently and to reduce on time being
wasted in banking halls.
The methodology used to obtain data in this research study is the cross-sectional method
which covered four branches of Crane bank Uganda Limited within Kampala city with a
sample size of 80 respondents. The data collected is from primary source and qualitative
in nature which were obtained by use of questionnaires, interviews and observations, this
was supplemented with secondary source.
Automated Teller Machine banking system has improved service delivery with in the
banking industry. This study shows the effectiveness and the reliability of ATM banking
system. It also shows the factors that lead dissatisfaction of customers like insufficient
funds in the machines, card retention and congestion and how respondents to those
Automated Teller Machine outlets should be increase to over come the problems of
congestion. The bank should also provide hard card jackets to protect ATM cards from
damages which cause card retention. Crane bank should always provide sufficient money
in the machines to avoid disappointments. This research work is intended to help
customers on how effective and efficient ATM banking system is, and also to help banks
how they can improve on ATM services.
JOHN, C (2021). Auto Ma Tic Teller Machines (Atm) And Service Delivery. A Case Study Of Crane Bank Kampala - Uganda. Afribary. Retrieved from https://afribary.com/works/auto-ma-tic-teller-machines-atm-and-service-delivery-a-case-study-of-crane-bank-kampala-uganda
JOHN, CHESIRE "Auto Ma Tic Teller Machines (Atm) And Service Delivery. A Case Study Of Crane Bank Kampala - Uganda" Afribary. Afribary, 12 Jun. 2021, https://afribary.com/works/auto-ma-tic-teller-machines-atm-and-service-delivery-a-case-study-of-crane-bank-kampala-uganda. Accessed 26 Jan. 2022.
JOHN, CHESIRE . "Auto Ma Tic Teller Machines (Atm) And Service Delivery. A Case Study Of Crane Bank Kampala - Uganda". Afribary, Afribary, 12 Jun. 2021. Web. 26 Jan. 2022. < https://afribary.com/works/auto-ma-tic-teller-machines-atm-and-service-delivery-a-case-study-of-crane-bank-kampala-uganda >.
JOHN, CHESIRE . "Auto Ma Tic Teller Machines (Atm) And Service Delivery. A Case Study Of Crane Bank Kampala - Uganda" Afribary (2021). Accessed January 26, 2022. https://afribary.com/works/auto-ma-tic-teller-machines-atm-and-service-delivery-a-case-study-of-crane-bank-kampala-uganda