Community Participation and Service Delivery in Local Government of Wakiso, Uganda

TABLE OF CONTENTS

Contents

DECLARATION ii

APPROVAL iii

DEDICATION iv

ACKNOWLEDGEMENT V

TABLE OF CONTENTS vi

ABSTRACT ix

CHAPTER ONE 1

1.0 Introduction I

1.1. Background to the Study

1.2 Statement ofthe problem 5

1.3 Purpose ofthe Study 6

1.4 Objectives ofthe Study 6

1.4.1 General Objective 6

1.4.2 Specific Objectives 6

1.5 Research Questions 7

1.6 Research Hypothesis 7

1.7 Scope ofthe Study 7

1.7.1 Theoretical scope 7

1.7.2 Geographical Scope 7

1.7.3 Content Scope 8

1.7.4 Time Scope 8

1.8 Significance ofthe Study 8

1.9 Operational definitions of key terms 8

CHAPTER TWO 10

LITERATURE REVIEW 10

2.0 Introduction 10

2.1 Theoretical Review 10

vi

2.2 Conceptual Framework showing independent and dependent variables 11

2.3 Related studies 13

2.4 Summary of gaps identified in the literature review 20

CHAPTER THREE 22

METHODOLOGY 22

3.0 Introduction 22

3.1 Research design 22

3.2 Study population 22

3.3 Sample size using Slovene’s formula 23

3.4 Sampling methods 23

3.4.1 Purposive sampling 23

3.4.2 Random sampling 24

3.5 Data Sources 24

3.6 Data collection instruments 24

3.6.1 The self-administered questionnaire 25

3.6.2 Interviews 25

3.7 Data Processing 25

3.8 Validity and reliability of the instrument 26

3.8.1 Validity 26

3.8.2 Reliability 26

3.9 Data gathering procedure 27

3.10 Data analysis 28

3.11 Ethical Consideration 29

3.12 Limitations and problems encountered 29

CHAPTER FOUR 30

DATA PRESENTATION, ANALYSIS AND INTERPRETATION 30

4.1 Introduction 30

4.2 Respondents’ Background Information 30

4.2.1 Gender of respondents 30

VII

4.2.2 Qualifications of respondents .31

4.2.3 Age of Respondents 31

4.3 The extent of community participation in the service delivery programmes in Wakiso district

32

4.4 To determine the level of service delivery in local government under community

participation in Wakiso 34

4.3 To establish the relationship between community participation and service delivery in

Wakiso 37

CHAPTER FIVE 39

DISCUSSIONS, CONCLUSION AND RECOMMADATIONS 39

5.1 Introduction 39

5.2 Discussion ofthe findings 39

5.2.1 The extent of community participation in the service delivery programs 39

5.2.2 The level of service delivery in local government under community participation in Wakiso

40

5.5.3 The relationship between community participation and service delivery in Walciso 41

5.3 Conclusion 42

5.4 Recommendations 43

5.5 Areas for further research 44

REFERENCES 45

Appendix IA - Research Instrument

QUESTIONNAIRE

Appendix 1 B v

INTERVIEW GUIDE v

APPENDIX VI: TIME FRAME vi

PROPOSED BUDGET vii

VIII

ABSTRACT

This study aimed at establishing the relationship between community participation and service delivery in local government particularly Wakiso in Uganda. It was guided by the following research objectives which included; to find out the extent of community participation in theservice delivery programmes in Wakiso, to determine the level of service delivery in local government under community participation in Wakiso and to establish the relationship between community participation and service delivery in Wakiso. The study used a descriptive research design. The qualitative and quantitative approaches were employed based on the local government of Wakiso in Uganda. The target population of 240 was selected. A sample size of the study consisted of 150 respondents of the target population. The study concludes thatcommunity participation can contribute to improvement of accountability of the social, economic, and environmental issues in different segments of the society; therefore public participation helps to ensure that the government officials are accountable for their actions and responsive to public interests. Engaging in public affairs citizens are encouraged to exercise their democratic rights as a result, trade process becomes more representative. Openness to the public enables citizens to better access services from the government. Meaningful public participation allows trade officials to be better informed of different opinions and concerns and ensures thatpolicies are community driven. A democratic country should satisfy needs of the minority groups and the majority, the differences of opinion in democratic states always brings disputes and public participation can alleviate social conflicts, by bringing different stakeholders and interest groups to the same table to air their views. National laws, in particular the decentralization programme, have principally provided legal guarantees and substantial opportunities for communities to participate in the water-, education- and health-related programme planning and decision-making in their communities and local governments. The study recommended that continuous sensitization of community should be implemented to raise awareness that participation (including in the delivery of services at local government level) is a legally enforceable right, for which there is an effective remedy if violated. Additional care should be

taken by local governments and civil society to sensitize and capacitate marginalized groups to demand affirmative action measures from local governments to ensure their participation, for example the convening of special-interest group consultation meetings.