CONTRACT MONITORING SYSTEMS AND SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE OF MPIGI DISTRICT LOCAL GOVERNMENT

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ABSTRACT

The study established the impact of contract Monitoring systems on service delivery in

Mpigi district Local Government, the study was guided by three specific objectives and

these were; (i) to determine the level of contract Monitoring systems in Mpigi district

Local Government, (ii) to establish the level of service delivery in Mpigi district, and (iii)

to examine the relationship between Contract Monitoring systems and Service Delivery

in Mpigi District Local Government. Cross-sectional research design was used because

data was adapted by this study and was used to establish the significant effect between

variables in order to fulfill the research objectives. The findings indicated that; the level

of contract Monitoring systems in Mpigi district Local Government was rated

satisfactory, the findings indicated that service delivery was low in Mpigi district Local

Government, the finding still indicated that contract Monitoring systems has a

significant relationship on service delivery in Mpigi district (r-valu=.495). The

researcher concluded that; that setting of appropriate work supervision during contract

Monitoring systems can lead to the improvement in service delivery since it increases on

the quality and efficiency during service delivery, service delivery can be improved once

work verification and certification such as open tendering is effectively applied, there

exists a positive significant relationship between contract Monitoring systems and

service delivery in Mpigi district Local Government. The researcher recommended that;

Mpigi district Local Government should develop an effective work supervision system,

and this will help to cater for issues surrounding delivery dates, contract compliance,

and customer service issues can be resolved internally before going out to contract,

Mpigi district should address the use of appropriate verification and certification by

primarily basing on the stipulations of the procurement legal framework, this will help to

explain the rationale for the inclusion of key components in the solicitation document,

elaborating on how these components work together to make the process effective

within Mpigi district Local Government.

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APA

Research, S. (2022). CONTRACT MONITORING SYSTEMS AND SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE OF MPIGI DISTRICT LOCAL GOVERNMENT. Afribary. Retrieved from https://afribary.com/works/contract-monitoring-systems-and-service-delivery-in-local-governments-a-case-of-mpigi-district-local-government

MLA 8th

Research, SSA "CONTRACT MONITORING SYSTEMS AND SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE OF MPIGI DISTRICT LOCAL GOVERNMENT" Afribary. Afribary, 13 Aug. 2022, https://afribary.com/works/contract-monitoring-systems-and-service-delivery-in-local-governments-a-case-of-mpigi-district-local-government. Accessed 08 Dec. 2022.

MLA7

Research, SSA . "CONTRACT MONITORING SYSTEMS AND SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE OF MPIGI DISTRICT LOCAL GOVERNMENT". Afribary, Afribary, 13 Aug. 2022. Web. 08 Dec. 2022. < https://afribary.com/works/contract-monitoring-systems-and-service-delivery-in-local-governments-a-case-of-mpigi-district-local-government >.

Chicago

Research, SSA . "CONTRACT MONITORING SYSTEMS AND SERVICE DELIVERY IN LOCAL GOVERNMENTS: A CASE OF MPIGI DISTRICT LOCAL GOVERNMENT" Afribary (2022). Accessed December 08, 2022. https://afribary.com/works/contract-monitoring-systems-and-service-delivery-in-local-governments-a-case-of-mpigi-district-local-government