Design and Implementation of an Electronic Insurance Management Information System Case Study Excel Insurance Company Limited Kampala Uganda

TABLE OF CONTENTS

DECLARATION

APPROVAL

DEDICATION

ACKNOWLEDGEMENT

TABLE OF CONTENTS

ABSTRACT

CHAPTER ONE 1

1.0 Introduction 1

1.1 Background ofthe study 1

1.2 Problem Statement 2

1.3 Main Objective 3

1.4 Objectives

1.5 Scope 3

1.5.3 Time 3

1.6 Significance 4

CHAPTER TWO

LITERATURE REVIEW 5

2.0 Introduction s

2.1 Definition of Key Terms

2.2 The Concept of E- Insurance 7

2.3 The Internet and Insurance 8

2.3.1 Internet Usage 8

2.4 Current Issues within the Insurance Industry 8

2.5 Application of E-commerce to Insurance 10

2.6 Opportunities for E-Insurance 11

2.7 Management of Insurance 11

2.7.1 Insurance in the UK .11

2,7.2 Insurance in Uganda 12

2.7.2 Functions of Uganda Insurance Commission 12

2.8 The Development of Insurance in Uganda 12

2.8.1 Laws Governing Insurance Business 13

2.8.2 Motor Vehicle Insurance Third Party Risks 13

2.8.4 Workers Compensation Act (Cap 225) Laws of Uganda, 2000 14

2.9 Connection with the Database 15

2.9.1 The Purpose of the Database 15

2.10 Conclusion 18

CHAPTER THREE 19

RESEARCH METHODOLOGY 19

3.1 Data Collection 19

3.1.1 Document Review 19

3.1.3 Observation 20

3.2 System design 20

3.2.1 Application Design 20

3.2.2 Database Design 20

3.3 System Implementation 21

CHAPTER FOUR 23

SYSTEMS ANALYSIS AND DESIGN 23

4.0 Introduction 23

4.1 Areas of major interest in the systems analysis 23

4.2 Weaknesses ofthe old system 24

4.3.2 Non-Functional Requirements 26

THE DATAFLOW DIAGRAM REFLECTING THE OLD SYSTEM 27

4.3.3 The new proposed system 28

4.3.4 Strengths ofthe System 28

THE DATAFLOW DIAGRAM OF THE NEW PROPOSED SYSTEM 29

ABSTRACT 

The research sought after investigating the practices in insurance underwriting and management in Uganda, to establish how information technology can be used to enhance information awareness and delivery to people. Using qualitative research methods, the study revealed that an integrated information sharing platform could provide great improvements to the manual and paper based processes used in insurance underwriting and awareness in the country. The research made an all-embracing review of literature in the field of insurance so as to establish trends and determine the need for information awareness and delivery based on information technology. The literature review further looked at issues regarding key terms, concept of c-insurance, current issues within the insurance industry, application of E-insurance, opportunities for E-insurance, management of insurance both at local and international levels, laws governing insurance business. The research therefore developed a web based E-insurance system to ensure quick information delivery. The data is stored in the insurance database, access is only provided to authorize users through a secure web interface. The database was designed using MySQL (My Structured Query Language).