This research report is about "Total Quality Management on organizational performance'", a Case
Study of Bid co Oil Refinery in Thika, Kenya.
The research was conducted in two (2) month during the"practical training. Much effort was put
on studying procedures and technicalities involving the understanding ability in relating the
variable and the procedures of Total Quality Management (TQM).
Chapter one, describes an overview of Total Quality Management and background of Bidco
Company, the statement of the problem, research objectives, research questions, Scope of the
study. significant of the study, the conceptual frame work which dt;scribes the relationship
between the two variables and maps of the place.
Chapter two has an O\"erview of the related literature review on the TQM on organizational
performance. It expresses the features of effecti'v e TQM systems, Quality controL objectives of
TQM_ Quality Assurance limitations ofTQM.
Chajiter three contains and express the melhodolog) usc·d to cnlll'c·t clcllct. ·rh,· 'tucil t~>c-ci
qualitative and quantitative design to gather information. The data 11·ere collected through the the
of interview. questionnaires, observation and focus group discussion.
Chapter four gives an overview on how collected data or findings were analyzed and presented.
The information collected from the respondents through questionnaires and interview guide·
questions were used in order to answer the objectives of the study.
Chapter five contains the summary of the findings. conclusions. recommendation. Variuu'
lindings have been obtained li·om chapter four where clear and satisfactory conclusion and
recommendation have been made on the basis of~the researcli objectiw stipulated in chapter c1nc.
I hope this report will not only serve as an academic assignment but <>i'<> CIS an iibtiUillc"Ill tu
enlighten various control on organization's Quality management within and outside of llidco ( lil
ReJinery Limited. I therefore expect the report be a good guide tcmards Total Qualit1 VIanager,1ent on hem· and where to de\'Ote more effort so as to achieve Bidco Oil ReJinen·Li.mitcd goals of quality end products.
ULLAHl, M (2021). Effects Of Total Quality Management And Supply Chain ,. ' Management On Organizational Pbrformance A Case Study Of Bidco Oil Refinary (K) Ltd Thika, Kenya. Afribary. Retrieved from https://afribary.com/works/effects-of-total-quality-management-and-supply-chain-management-on-organizational-pbrformance-a-case-study-of-bidco-oil-refinary-k-ltd-thika-kenya
ULLAHl, MOHAMED "Effects Of Total Quality Management And Supply Chain ,. ' Management On Organizational Pbrformance A Case Study Of Bidco Oil Refinary (K) Ltd Thika, Kenya" Afribary. Afribary, 09 Jun. 2021, https://afribary.com/works/effects-of-total-quality-management-and-supply-chain-management-on-organizational-pbrformance-a-case-study-of-bidco-oil-refinary-k-ltd-thika-kenya. Accessed 25 Jul. 2021.
ULLAHl, MOHAMED . "Effects Of Total Quality Management And Supply Chain ,. ' Management On Organizational Pbrformance A Case Study Of Bidco Oil Refinary (K) Ltd Thika, Kenya". Afribary, Afribary, 09 Jun. 2021. Web. 25 Jul. 2021. < https://afribary.com/works/effects-of-total-quality-management-and-supply-chain-management-on-organizational-pbrformance-a-case-study-of-bidco-oil-refinary-k-ltd-thika-kenya >.
ULLAHl, MOHAMED . "Effects Of Total Quality Management And Supply Chain ,. ' Management On Organizational Pbrformance A Case Study Of Bidco Oil Refinary (K) Ltd Thika, Kenya" Afribary (2021). Accessed July 25, 2021. https://afribary.com/works/effects-of-total-quality-management-and-supply-chain-management-on-organizational-pbrformance-a-case-study-of-bidco-oil-refinary-k-ltd-thika-kenya