Emotional Intelligence And Job Involvement As Predictors of Organizational Citizenship Behavior

ABSTRACT

The purpose of this study is to determine whether emotional intelligence and job involvement can predict organisational citizenship behavior- OCBI and OCBO among selected private sector organizations in Enugu Metropolis. A total of three hundred and seventy four (374) participants, 205 males and 169 females, ages 20-69 years (Mean= 35.14, S.D= 1.18) were involved in this study. They were selected using convenient sample method from PRODA, Emene, and INNOSSON Plastic Co., Emene. 146 out of the participants indicated that they were married, 190, single and 38 divorced. A structured questionnaire composing of four sections and three instruments were used for data collection with the first section eliciting demographic data from the participants. Workplace Emotional Intelligence Profile short version (WEIP-S), Job involvement Scale (JIS) and Organizational Citizenship Behavior Checklist (OCB-C) formed the subsequent sections of the questionnaire. The study was a cross-sectional study using the survey research approach. Multiple Regression analyses was used to test the hypotheses using the Statistical Package for the Social Sciences (SPSS v23). The emotional intelligence was found to make significant positive contribution in predicting organizational citizenship behaviour. It was also found that Job involvement made statistically significant contribution in predicting organizational citizenship behaviour.