Factors Affecting Service Delivery Under Decentralization In Uganda. A Case Study Kigonji In Kabale District

TABLE OF CONTENTS

DECLARATION

APPROVAL

ACKNOWLEDGEMENTS iii

KEYTERMS iv

LIST OF ABBREVIATIONS v

CHAPTER ONE 1

1.0 Background of the study 1

1.1 Statement of the problem 3

1.2 Objectives of the study 3

1.2.1 General objective or purpose 3

1.2.2 Specific objectives 4

1.3 Research questions 4

1.4 Significance of the study 4

1.5 Scope of the study 4

1.5.1 Geographical scope 4

.5.2 Content scope 5

1.7 Conceptual Framework 5

CHAPTER TWO 6

2.0 Introduction 6

2.1 Decentralization Act 6

2.2 Origins of decentralization system in Uganda 6

2.3 Decentralization and service delivery in Uganda 7

2.4 Failures and challenges of decentralization 9

vi

CHAPTER THREE .14

3.0 Introduction 14

3.1 Study population 14

3.2 Research design 14

3.3 Sample and sampling procedure 14

3.4 Data collection methods 14

3.5 Instruments for data collection 15

3.6 Validity and reliability of instruments 15

3.7 Data quality control 15

3.8 Data processing aId analysis 16

3.9 Limitations of the study 16

CHAPTER FOUR: presentation, interpretation and analysis of data 17

4,0 Introduction 17

4.1 Administartion 17

4.1.1 Sex of respondents 17

4.2 Findings on the ojective of the study on decentralization 20

4.3 The factors affecting service delievery 20

4.4 What the constitution oofuganda talk about the decentralization system 23

4.5 Attitudes of people towards the prcatice of decentrailzation 24

4.6 Challenges of decntraliztaion as apolicy for improving service delievery 25

4.7 Ways and means for effective application of decentraliztaion 26

.CHAPTER FIVE: Summary of the major findings, recommedations and conclusions...28

5.0 Introduction 28

5.1 Summary 28

5.2 Conclusions 29

i3 Recommendation 30

5.4 Areas for future resaerch 31