PATIENT’S PERCEPTION ON THE QUALITY OF PATIENT NAVIGATOR’S SERVICES AT LAGOS UNIVERSITY TEACHING HOSPITAL, NIGERIA Odumosu O*, Alabi AO**, Lawal AO**, Mbanugo E*, NICHOLAS IRURHE**, Yakubu CK**, Nwige**, Sowunmi AC**, Habeebu MYM** Fatiregun Olamijulo** *Run ...
Customer Relationship Management refers to a management approach that seeks to create, develop, and enhance relationships with carefully targeted customers in order to increase retention of profitable customers. Galbreath and Rogers(1999) states that Customer Relationship Management streamlines activities a business unit performs in order to identify,qualify,acquire,develop and retain ever more loyal and profitable customers by delivering the right product or service, to the right customer, t...
ABSTRACT A lot of students are graduating every year from our institutions and stay without jobs. The study was geared towards examining the awareness and utilization of government programmes on unemployment by youth in Nigeria with a particular reference to Nsukka Local Government Area, of Enugu state. The study also employed the cross sectional survey research design. A sample size of 300 respondents was chosen for the study. The instrument for collecting data was the questionnaire. Three h...
Abstract This research is set out to thoroughly assess the role of active citizenship in crime prevention in Nigeria, using Tarka Local Government as a case study. The major objectives of the study include an assessment of the role of active citizenship in crime prevention. It also aimed at identifying the causes of crime, the impact of crime in socio-economic development of the society, to explain the mechanisms of crime control in Nigeria as well suggest possible ways of addressing crimin...
ABSTRACT This study was designed to investigate the challenges confronting dual career women of FUNAAB, Specifically, the study investigated the challenges confronting dual career women at work and at home, causes of these challenges, and how they have being coping with the challenges. The study also explored the opinions of men on how women can cope with dual-career challenges. The population of who was made up of about one thousand five hundred (1500) male and female staff, both teaching an...
ABSTRACT The child abuse menace is as old as the birth of the first child, until very recently child maltreatment has never been seen as a social problem. It was falsely assumed that such physical punishments are supposed to correct had behavior and ensure conformity. But the consequential distorted personality of the child disproves the assumption. This study aims at showing that it is only through the care of children will one gain experience and develops interest in finding out more about ...
INTRODUCTION The problem of housing has been every day discussion in all quieter of the public and private services of the developing countries of Africa. It has become increasingly glaring that most of the urban population live in dehumanizing housing environment while those that have access to average do so at abnormal cost. According to Onibokun (1986), Nubir (1991) rent in major cities of Nigeria 60% of an average workers disposable income. This is for higher than 20-30% recommended by Un...
ABSTRACT This study entitled: “Applications of Community Relations Strategies in Addressing Host Community Hostility: A Study of Rido Village, Kaduna, Host Community of Kaduna Refining and Petrochemical Company Limited†is carried out to specifically find out the causes of community hostility in the KRPC's host communities, the measures taken by the host communities to press their demand, the Company’s current community relations strategies in addressing host community host...
ABSTRACT This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban. People hold different opinions about the secretaries roles. they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or diminish the efficiency of an industry. The study also seek to find out whether lack of appreciate communicating machine a...
ABSTRACT This area of the research is to acquaint the reader on the prospects of secretaries in the office researches in office administration and management. It is the research conviction that neglect of these prospects possesses are the mirror in which the office uses to seen, this is as a result of what they play in an organization. However, the research tries to x-ray the prospects of secretaries in office administration and management. Further more, a rundown of what the researcher ...
The link between leadership, management and enterprise performance is widely understood and accepted. Improving leadership improves management and raises the probabilities of better performance. That boards often change leaders when enterprises are slipping confirms the importance placed on leadership. The flip side of leadership is followership. It stands to reason that if leadership is important to performance, followership must have something to do with it too. But curiously, follo...
ABSTRACT Substance abuse is a social problem that has spread and increased rapidly in our educational institutions even in secondary schools but especially among the under graduate students in Nigeria, this social mal adaptation is considered an issue of serious concern as it adversely affects the lives and performance of students involved as well as the harmonious functioning of the entire structure of the society the theoretical framework used in the study is mso-fareast-font-family:"Time...
ABSTRACTThis examine the role of mass medial in educational development in Nigeria. The background centre on the role of mass medial in educational development in Nigeria finding out whether television plays an effective role in formal education.The researcher has attempted to carry out series of analysis and study to confirm that the NTA programme-“Science for schools” actually perform its educational role.This study confirms that the programme actually projects the educational contrib...
ABSTRACTThe variable instrument for the control of the organizational resources is the internal control, which has internal audit as its instrument. This important father makes the researcher to choose “Internal auditing as an instrument for effective management”.For this project on institution of management and technology (IMT) Enugu as a case studying, the researcher made use of both primary and secondary data. Structured questionnaires were the method used for the collection of pri...
Abstract The nature of hospitality refers to the sharing of food, drink and accommodation to the people who are not regular members of a household. These people here can be strangers, neighbours, outsiders etc. basically, the host provides food, drink and shelter in their own home and share them with guest without concern for financial payback. Telfer (1996) The hospitality industry is comprised of commercial organizations that specialize in providing accommodation and/or food and/or drinks,...