The study investigated finance management and service delivery in local governments
in South Kivu, Democratic Republic of Congo, a case study of Bukavu Town. This study
was guided by the following research objectives: to determine the level of finance
management in Bukavu local government, to establish the level of service delivery in
Bukavu local government and to establish the effect of finance management on service
delivery in Bukavu local government. This study employed a cross-sectional research
design strategy. Data was collected using researcher devised questionnaires and
analyzed using frequency counts. The study findings revealed that the finance
management level at Bukavu local government is still at its low level while service
delivery on the other hand is also at a very questionable state. The study concluded
that finance management is marred with budgetary indiscipline among the local leaders,
lack of quarterly finance report publication, and the incapacity of the staff to handle
internal control system.
Service delivery on the other hand is hindered by inability of the administrators to
consult with the local community, lack of publication of the standard and the quality of
the services the local community is supposed to use and poor access to services due to
lack of information disposal to the community in regard to the availability of such
services. The study made the following recommendations: that the central government
should. emphasize the use finance accounting tools at the local government level. This
would help track the expenditures within the local government hence a great
percentage of financial resources would be properly allocated; that the local
government when recruiting should look at employing professional accountants. This
would help solve the problem of lack of competent and professional accountants who
can effectively use the new accounting procedures for better finance management and
informed decision making by the leaders and that the local government should employ
proper internal control system which would help promote proper budgeting and
planning of public resources for equal and quality service delivery.
KIRUHURA, R (2021). Finance Management And Service Delivery In Local Governments In South Kivu, Democratic Republic Of Congo A Case Study Of Bukavu Town. Afribary. Retrieved from https://afribary.com/works/finance-management-and-service-delivery-in-local-governments-in-south-kivu-democratic-republic-of-congo-a-case-study-of-bukavu-town
KIRUHURA, RUGENEGWA "Finance Management And Service Delivery In Local Governments In South Kivu, Democratic Republic Of Congo A Case Study Of Bukavu Town" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/finance-management-and-service-delivery-in-local-governments-in-south-kivu-democratic-republic-of-congo-a-case-study-of-bukavu-town. Accessed 19 Oct. 2021.
KIRUHURA, RUGENEGWA . "Finance Management And Service Delivery In Local Governments In South Kivu, Democratic Republic Of Congo A Case Study Of Bukavu Town". Afribary, Afribary, 11 Jun. 2021. Web. 19 Oct. 2021. < https://afribary.com/works/finance-management-and-service-delivery-in-local-governments-in-south-kivu-democratic-republic-of-congo-a-case-study-of-bukavu-town >.
KIRUHURA, RUGENEGWA . "Finance Management And Service Delivery In Local Governments In South Kivu, Democratic Republic Of Congo A Case Study Of Bukavu Town" Afribary (2021). Accessed October 19, 2021. https://afribary.com/works/finance-management-and-service-delivery-in-local-governments-in-south-kivu-democratic-republic-of-congo-a-case-study-of-bukavu-town