The Gladercom Freight Consignment Tracking System is a web based progressive application
that allows consigners to book and pay for shipment, and track it till it reaches consignee’s’
destination. The consigner gains access to the system by using login details received via email.
The administrator is responsible for viewing paid consignment that is awaiting delivery, drivers
that have not been assigned delivery duties and assigning those drivers to deliver consignment.
The driver acquires delivery details on the system and after delivery, confirms that consignee
has received the goods. The administrator is also responsible for responding to client queries
on the system. This system was developed as a result of problems associated with the manual
system which are; physical record keeping was cumbersome and led to data loss, long queues
for shipment booking and payment, unending phone calls from clients of shipment location,
decentralized information sources. Interviews, questionnaires and observations are the
information gathering methodologies which were used to acquire information pertaining to the
old system. Inhouse development was selected among the evaluated alternatives as it proved
to be the most appropriate. The tracking system proved to be feasible after a feasibility study
was carried out in these areas, technological, operational, social and economic. The system was
unit testing, integration testing, system testing, acceptance testing, verification and validation,
leaving the stem bug free. The system will be mostly maintained using adaptive maintenance,
although corrective and perfective maintenance will be used when need arises. In future, there
is need to include warehousing and customs clearance on the system so as to improve customer
experience and consolidate business processes. Customer suggestions regarding updates should
be taken into consideration
SSA, R (2021). Gladercom Freight (Pvt) Ltd Consignment Tracking System. Afribary.com: Retrieved May 12, 2021, from https://afribary.com/works/gladercom-freight-pvt-ltd-consignment-tracking-system
Research, SSA. "Gladercom Freight (Pvt) Ltd Consignment Tracking System" Afribary.com. Afribary.com, 01 May. 2021, https://afribary.com/works/gladercom-freight-pvt-ltd-consignment-tracking-system . Accessed 12 May. 2021.
Research, SSA. "Gladercom Freight (Pvt) Ltd Consignment Tracking System". Afribary.com, Afribary.com, 01 May. 2021. Web. 12 May. 2021. < https://afribary.com/works/gladercom-freight-pvt-ltd-consignment-tracking-system >.
Research, SSA. "Gladercom Freight (Pvt) Ltd Consignment Tracking System" Afribary.com (2021). Accessed May 12, 2021. https://afribary.com/works/gladercom-freight-pvt-ltd-consignment-tracking-system