ABSTRACT
This is a research work on human resources management in commercial banks a case study of Union Bank of Nigeria Plc. It is aimed at ascertaining the extent of staff welfare, their training and development, and how it affects the growth of the bank. Important of the study is to enable the bank render good and efficient services to their customers. This could be done when the management might have identified and complied with areas of the work force that needed urgent attention. The findings are:
a.There are good relationship between senior and junior staff of UBN Plc Enugu.
b.There is no significance difference on the resources adequacy for job satisfaction and motivation as it regards to the problem of bank staff resignation.
c.There is no significance difference on the general causes of bank staff involvement in fraudulent activities.
d.There is no significance difference on the position of good industrial relation between senior and junior staff of Union Bank of Nigeria Plc Enugu.
TABLE OF CONTENTS
Title pageii
Approval page/certificationiii
Dedication iv
Acknowledgementv
Table of contentsvii
List of tablesx
Abstractxi
CHAPTER ONE
Introduction1
1.1Back Ground of the study1
1.2Statement of the problem4
1.3Purpose of study5
1.4Scope of the study6
1.5Research question6
1.6Null Hypothesis (H01)7
1.7The significant of the study8
1.8Definition of terms9
CHAPTER TWO
Literature Review 11
2.1The effect of lack of good relationship between
supervisors and their subordinates on the overall
performance of union bank11
2.2The effect of staff resignation on bank services18
2.3The effect of staff involvement in fraudulent
activities on the banking sector25
2.4The impact of industrial relations on bank services30
2.5Summary of the overage literature review32
CHAPTER THREE
Research Methodology34
3.1Research design34
3.2Area of the study34
3.3Population of the study34
3.4Sample and sampling procedure34
3.5Instrument for data collection35
3.6Validity and reliability of the instrument 36
3.7Administration of instrument37
3.8Method of data analysis37
CHAPTER FOUR
4.0Data presentation and results
Summary of results/findings39
CHAPTER FIVE
5.0Discussion, implication and recommendation51
5.1Discussion of findings51
5.2Conclusion55
5.3Implication of the results56
5.4Recommendations 57
5.5Suggestions for further researcher58
5.6Limitations of the study.59
Reference60
Appendix61