This project work is on the impact of information technology in the banking industry. And Sky Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of Sky Bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
- That the customer are not satisfied with the level of information technology of the Bank
- Then based on the findings above the researcher recommended the following that the bank should:
(a) Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b) That the bank should continue to source for information that would help them satisfy their customers.
(c) The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of Sky bank has a vital role to play in enhancing the efficiency of the services provided by the company.
TABLE OF CONTENTS
Title Page ii
Approval Page iii
Table of Contents vii
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of Problem 4
1.3 Objective of the Study 6
1.4 Research Hypothesis 7
1.5 Significance of the Study 8
1.6 Scope of the study 10
1.7 Definition of Terms 10
2.0 REVIEW OF RELATED LITERATURE 11
2.1 Review Of Related Literature 11
2.2 Banking environment in Nigeria 14
2.3 Application of information system applied in banking industry 18
2.4 Types of information system allied in banking industry 21
2.5 The impact of information technology to all state bank (Head office in Enugu) 25
2.6 Organizational Profile 28
3.0 RESEARCH METHODOLOGY 31
3.1 Sources of Data 31
3.2 Area of Study 32
3.3 Population of Study 33
3.4 Sample of six Determination 33
3.5 Research Instrument 34
3.6 Treatment of Data 35
3.7 Questionnaire Distribution 35
4.0 DATA PRESENTATION, ANALYSIS AND INTERPRETATION 36
5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of Findings 64
5.2 Recommendation 66
5.3 Conclusion 67
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