Job Satisfaction Among Career Records Personnel In The Civil Service Of Ghana

ABSTRACT

Every organization depends on records to perform its activities and these records are managed by records personnel. Records personnel, like other employees, need to be satisfied with their jobs or there would be no motivation to work hard. In turn, hardworking employees contribute greatly to the success of every organization. The aim of this study was to examine the issue of job satisfaction among career records personnel in the Civil Service of Ghana. Civil Servants from twenty-seven (27) ministries and PRAAD were selected for the study. The survey method was used in the study and the questionnaire was the main data collection instrument used. Out of the 208 targeted respondents, 155 responded to the questionnaire, giving a response rate of 74.5%. The findings indicated that institutional policy, supervision, co-worker relations, promotion, salary, benefits and actual work had a significant and a positive relationship with job satisfaction, but communication had no significant relationship with job satisfaction. Majority of records personnel were less satisfied with some aspects of bureaucracy, salary and benefits in the Civil Service. The researcher recommends the reduction of chain of command in the Civil Service to speed up task performance in order to achieve high productivity. In addition, the study recommends that allowances and benefits should be provided for the Records Class to augment their salaries in order to motivate employees to work hard. Finally, more opportunities should be provided for professionals within the Civil Service to upgrade their knowledge and skills for high productivity, ultimately leading to promotion.