Job Satisfaction and Employee Performance Within The Elgon Millers Mbale District

ABSTRACT

The study involved the relationship between job satisfaction and employee performance in Elgon

Millers Mbale district. The purpose of the study was therefore to identify how job satisfaction is related to employee performance in Elgon Millers Mbale district so as to increase on the organization’s productivity.

The researcher used the population which included both unskilled employees, semi~skilled and skilled employees of Elgon Millers Mbale district and the data was collected using questionnaires and interview guides. From the findings it shows that job satisfaction is mainly caused by low payments more so on the university type of employees and something that automatically reduces on employee’s performance.

From the recommendations by the researcher, the Organization should strive much possible to adopt motivation as a strategy to overcome job dissatisfaction and improve on employee’s performance in Elgon Millers Mbale district. The areas for further research is to find out the major cause of job dissatisfaction and the best job

design to be applied by the Organization to enhance to job dissatisfaction and employee performance.

TABLE OF CONTENTS

DECLARATION

APPROVAL

DEDICATION

ACKNOWLEDGEMENT iv

ACRONYMS/ABBREVIATIONS v

TABLE OF CONTENTS

LIST OF TABLES ix

ABSTRACT

CHAPTER ONE 1

INTRODUCTION 1

1.1 Background of the study 1

1.2 Statement of the Problem 3

1.3 Objectives of the research 4

1.3.1 General objective 4

1.4 Specific objectives 4

1.5 Research Question 5

1.6 Scope of the study

I .7The content scope

1.8 Geographical scope 5

1.9 Time scope 5

1.6 Significance of the study 6

1.7 Conceptual framework 6

CHAPTER TWO 8

LITERATURE REVIEW 8

2.1 Introduction 8

2.2 Employee performance 9

2.3 The intervening variables 10

2.3.1 Competition with the organization .10

2.3,2 Organizations leadership style 10

2.3.3 collective bargaining 11

2.4 Job design 11

2.5 The relationship between job satisfaction and employee performance 11

2.6 Effects of Reward on Satisfaction 13

2.7 Effect of Organizational Structure on Job satisfaction 15

2.8 Organizational Commitment and Job satisfaction 16

2.9 Effects of training and Development on job satisfaction 17

CHAPTER THREE 18

METHODOLOGY 18

3.1 Introduction 18

3.2 Research Design 18

3.3 Target Population 18

3.5 Sampling Design 19

3.5.1 Sampling Technique 19

3.5.2 Sampling Size 19

3.6 Data Collection Instrument and Procedure 20

3.6.1 Data Collection Instrument 20

3.6.2 Validity and Reliability 20

3.6.2.1 Validity 20

3.6.2.2 Reliability 21

3.6.3 Data Collection Procedure 22

3.7 Data Analysis and Presentation 22

3.8 Ethical Considerations 23

CHAPTER FOUR 24

4.0 Introduction 24

4. 1 Gender of respondents 24

4.2 The age bracket of respondents 25

4.3 Marital status .25

4.4 The education level of respondents 26

4.5 Research objective three 33

CHAPTER FIVE 36

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION 36

5.0 Introduction 36

5.1 Summary of major findings 36

5.2 Findings on the causes ofjob dissatisfaction in EM Mbale District 36

5.3 Findings on the measures to job dissatisfaction in EM Mbale District 37

5.4 Conclusion 39

5.5 Recommendation 39

5.6 Areas for further research 40

REFERENCES 41

APPENDIX 1: QUESTIONNAIRE 44