Management Of Contracts And Service Delivery: A Case Study Of Ministry Of Defense, Juba

ABSTRACT

The study was focused on contracts management and service delivery in the ministry of

defense in the republic of South Sudan. It was guided by four objectives which included

to identify the innovation strategies being planned and implemented by the ministry of

defense in order to improve service delivery, to examine the methods used to ensure

compliance to the terms of the contracts by the ministry of defense, to examine the

impact of these contracts of services and to analyze the challenges that the ministry faces

in its aim to attain its contractual obligations.

The research methodology was by quantitative research and this involved carrying out a

research within a given sample population of 40 respondents. The questionnaires were

supplied to the respondents and the results were obtained and computed appropriately in

accordance with the field data research. In the analysis, the findings of the research were

based on the four objectives. The relationship between contract management and service

delivery was carried out on the prospective consideration of the statistical results.

Majority of the respondents indicated that innovation is an important factor in contract

management and this directly related to the levels of performance within the ministry

and the mainstream operational framework. The impacts of the contract on service

delivery were found to be appropriately useful and it implied it was an important factor

that necessitated better relationship between contract management and service delivery.

Challenges relative to service delivery were observed and important

understanding of accountability an skill management were found to be factors that

influence contract management. Based on these findings, it was concluded that

contractual obligations could be fully integrated into the mainstream operational

framework within the contract management environment. The study however reached a

few recommendations regarding the project establishment. Important contractual

administration and service delivery management should be established appropriately.

Further research in this field should include developing closer policies necessary to

improve both the contract management and service delivery considerations in South Sudan.