Motivation and Employee Performance in Organisations, A Case Study of Uganda Revenue Authority (Ura)

TABLE OF CONTENTS

DECLARATION

APPROVAL ii

DEDICATION iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES viii

LIST OF FIGURES ix

LIST OF ABBREVIATIONS x

CHAPTER ONE 1

BACKGKROUND OF THE STUDY I

1.0 Introduction I

1.1 Background of the study

1 .2 Statement of the Problem 6

1 .3 Purpose of the study 7

1,4 Specific objectives 7

1 .5 Research questions 7

1.6 Scope of the study 7

1.6.1 Content scope 7

1.6.2 Geographical scope 8

1.6.3 Time scope 8

1.7 Significance of the study 8

CHAPTER rrwo 10

LITERATURE REVIEW 10

2.0 Introduction 1 0

2.1 Theoretical review 10

2.1.1 Abraham Maslow’s Theory 10

2.1.2 McGregor’s Participation Theory~ 12

2.1.3 Expectancy Theory 1 3

2.2 The forms of employee motivating techniques used by Uganda Revenue Authority? 13

2.3 Factors enhancing employees’ motivation within Uganda Revenue Authority (URA). .. 15

2.4 The effects of motivation on employees’ performance in Uganda Revenue Authority

(URA) 18

2.5 Benefits of Motivation to URA employees 22

2.6. Conceptual Framework .23

2.7 Explanation of the Conceptual Framework 2.1

CHAPTER THREE 26

RESEARCHMETHODOLOGY 26

3.0 Introduction 26

3.1 Research design 26

3.2 Population 27

3.2.1 Target Population 27

3.2.2 Sample size 27

3.3 Sampling Procedure 28

3.4 Data Collection Methods 28

3.4.1 Questionnaire 28

3.4.2 Interview guide 29

3.5. Validity and Reliability 29

3.5.1 Validity 29

3.5.2 Reliability 29

3.6. Data gathering procedure 30

3.7. Data presentation and analysis 30

3.8 Ethical considerations 30

3.9. Limitations and problems encountered 31

CHAPTER FOUR 32

PRESENTATION, INTERPRETATION AND DISCUSSION OF THE FINDINGS 32

4.1 Introduction 32

4.2 Descriptive characteristics of the respondents 32

4.2.1 Distribution of respondents by gender 32

4.1.2 Age category of the respondents 33

4.1.3 Distribution by marital status 34

4.1.4: Distribution of Respondents by Level of Education/Qualification 35

4.3 The forms of employee motivating techniques used by Uganda Revenue Authority 36

4.5 The effects of motivation on employees’ performance in Uganda Revenue Authorii.y

(URA) 39

CHAPTER FIVE 41

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 41

5.0 Introduction 41

5.1. Discussion of the Findings .41

5.1.1 Findings onthe forms of 41

5.1.2 Findings the Factors enhancing employees’ motivation within Uganda Revenue

Authority (URA) ‘12

5.1.3 Findings on the effects of motivation on employees’ performance in Uganda Revenue

Authority (URA)

5.2 Conclusion 44

5.3 Recommendations 45

5.5 Areas for further research 45

REFERENCES 46

APPENDICES 52

APPENDIX I: QUESTIONAIRES 52

APPENDIXII 55

APPENDIX III: BUDGET 55

APPENDIX III: TIME FRAME 56