ABSTRACT
The objective of the study is to assess the impact of lack of motivational incentives
on delivery of immigration services in Tanzania with Zanzibar as a case study. The
study specifically intends to identify and assess the relevance of allowances given to
immigration officers, to assess the magnitude of accommodation given to
immigration officers and to examine the extent of transportation incentives provided
to immigration officers for sustainable delivery of immigration services.
The research was conducted by using both qualitative and qualitative methods that
used to generate data that was analyzed and interpreted in the study. Also
questionnaires and interviews were designed and used to collect the required data.
The result shows that, due to allowances given to immigration officers, there has
been reluctance for immigration officers to deliver effective services.
It is recommended that, in order to enhance the employees‟ performance in service
delivery at the Immigration Department of Zanzibar and Tanzania as a whole, the
Government should focus on motivational allowances like good salary, pay
allowances for job satisfaction and employees‟ performance for good service
delivery.
Mbarouk, K (2021). Motivational Incentives And Delivery Of Immigration Service: A Case Of Zanzibar. Afribary. Retrieved from https://afribary.com/works/motivational-incentives-and-delivery-of-immigration-service-a-case-of-zanzibar
Mbarouk, Khamis "Motivational Incentives And Delivery Of Immigration Service: A Case Of Zanzibar" Afribary. Afribary, 25 Apr. 2021, https://afribary.com/works/motivational-incentives-and-delivery-of-immigration-service-a-case-of-zanzibar. Accessed 30 Nov. 2024.
Mbarouk, Khamis . "Motivational Incentives And Delivery Of Immigration Service: A Case Of Zanzibar". Afribary, Afribary, 25 Apr. 2021. Web. 30 Nov. 2024. < https://afribary.com/works/motivational-incentives-and-delivery-of-immigration-service-a-case-of-zanzibar >.
Mbarouk, Khamis . "Motivational Incentives And Delivery Of Immigration Service: A Case Of Zanzibar" Afribary (2021). Accessed November 30, 2024. https://afribary.com/works/motivational-incentives-and-delivery-of-immigration-service-a-case-of-zanzibar