Outsourcing is the buzz word of the new millennium while companies are increasing moving
jobs offshore to cut clown costs. The public is feeling cheated that their jobs are being stolen by
cheat foreign labour. In this study aims at investigating the impact of outsourcing on service
delivery at Uganda Police Force. The study was guided by the following specific objectives to
establish the influence of outsourcing on quality :efservice deli• ~ry at Uganda police. to find out
tlw effects of outsourcing on cost of service ddtvery at Uganda police Ioree. to investigate
rdationship between outsourcing and service delivery at Uganda Police force. The study adopted
both qualitative de;ign. Both questionnaires and do commentary reviews were used during data
collection. The sample was. drawn departments procurement and disposal unite, finance and user
departments. internal audit accounting and contracts committee members.
The sampled size consisted of 35 respondents. The findings revealed that service providers have
necessary skills required for the assignments. UPF out sources only non core functions.
outsnurcing i:; carried out in accordance with PPDA laws and regulations. some contractors do
nut have long experience in the service they otTer. UPF continuously monitors the activities of
contractors. The study also found out that out::·: urcing enab" .:s UPF management concentrate
only on core functions. customers of UPF are satisiled with their performance, UPF does not
lkliver products to customers in time, services offered by outsourced companies are of high
quality. and there are strategies to improve service delivery. UPF does not positively respond to
,;nmpany clients. delivery schedule hamper efliciency. and effectiveness of service delivery.
'ilc study further l(nmd out that the methods of uloutsourcing goods and services do not enable
""hicvenwnt of value lot· money. The research also found out that in experienced outsourccd
companies pose negative effects on the performance of UPF such as acquisition of poor quality
response. The research further noted that poor communication leads to delay in decision making.
contract disputes, limited coordination un time':' delivery cJ products, setting wrong which
create disputed between parties involved if further established that monitoring contractors helps
111c'asmc the pcrl(mmmce of providers and improve areas of weakness.
Finally strategies to improve service delivery include: timely payment of providers, performance
evaluation that helps UPF to know the actual performance The study finding were discussed
Nine with literature based on the iinds, conclusion and recommendations were made by the
researcher thereafter further suggested areas of future research.
RASHID, S (2021). Outsourcing And Service Delivery A Case Study Of Uganda Police Force. Afribary. Retrieved from https://afribary.com/works/outsourcing-and-service-delivery-a-case-study-of-uganda-police-force
RASHID, SEMU "Outsourcing And Service Delivery A Case Study Of Uganda Police Force" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/outsourcing-and-service-delivery-a-case-study-of-uganda-police-force. Accessed 19 Oct. 2021.
RASHID, SEMU . "Outsourcing And Service Delivery A Case Study Of Uganda Police Force". Afribary, Afribary, 11 Jun. 2021. Web. 19 Oct. 2021. < https://afribary.com/works/outsourcing-and-service-delivery-a-case-study-of-uganda-police-force >.
RASHID, SEMU . "Outsourcing And Service Delivery A Case Study Of Uganda Police Force" Afribary (2021). Accessed October 19, 2021. https://afribary.com/works/outsourcing-and-service-delivery-a-case-study-of-uganda-police-force