The study was prompted by the poor delivery of services by the pension funds in
Tanzania. Thus, the study has attempted to assess the role of performance appraisal in
influencing service delivery by the pension funds. The general objective of this study
was to assess the impact of ineffective performance appraisal on service delivery by the
pension funds in Tanzania.
Both primary and secondary data were collected in this study. Questionnaires,
Interviews and Focus Group Discussion were used in getting the primary data and
documentary reviews were used in getting the secondary data. A total of 71 respondents
were used in the process of data collection, the data collected were analyzed through
Statistical Package for Social Science (SPSS) programme. In this analysis, data was
cross-tabulated to produce percentages and frequencies of responses.
Based on the study, it was found out that, poor service delivered by the PSPF to the
pensioners is caused by the supervisors and head of departments to lack formal and
structured performance appraisal of their subordinates and poor policy and legal
framework of the PSPF which ignores the dependant group aged between 22-30 years
in survivors’ pension. And in old age benefits ignore people to be given pension who
have contributed to the fund less than 15 years.
The study recommends that, for the PSPF to be efficient and effective directors or
managers, supervisors and heads of departments must conduct effective performance
appraisal of their subordinates. Education through awareness and orientation must be
given to the pensioners so as to be aware on the use and function of their contributions.
Also, the policy and legal framework of PSPF should be reframed especially in
survivors’ pension and old age benefits.
SSA, R (2021). Performance Appraisal And Service Delivery In Pension Funds In Tanzania: A Case Of Public Service Pension Fund In Dar Es Salaam. Afribary.com: Retrieved May 13, 2021, from https://afribary.com/works/performance-appraisal-and-service-delivery-in-pension-funds-in-tanzania-a-case-of-public-service-pension-fund-in-dar-es-salaam
Research, SSA. "Performance Appraisal And Service Delivery In Pension Funds In Tanzania: A Case Of Public Service Pension Fund In Dar Es Salaam" Afribary.com. Afribary.com, 26 Apr. 2021, https://afribary.com/works/performance-appraisal-and-service-delivery-in-pension-funds-in-tanzania-a-case-of-public-service-pension-fund-in-dar-es-salaam . Accessed 13 May. 2021.
Research, SSA. "Performance Appraisal And Service Delivery In Pension Funds In Tanzania: A Case Of Public Service Pension Fund In Dar Es Salaam". Afribary.com, Afribary.com, 26 Apr. 2021. Web. 13 May. 2021. < https://afribary.com/works/performance-appraisal-and-service-delivery-in-pension-funds-in-tanzania-a-case-of-public-service-pension-fund-in-dar-es-salaam >.
Research, SSA. "Performance Appraisal And Service Delivery In Pension Funds In Tanzania: A Case Of Public Service Pension Fund In Dar Es Salaam" Afribary.com (2021). Accessed May 13, 2021. https://afribary.com/works/performance-appraisal-and-service-delivery-in-pension-funds-in-tanzania-a-case-of-public-service-pension-fund-in-dar-es-salaam