Procurement Planning and Service Delivery in Jinja Local Government, Uganda

ABSTRACT 

The study established the effect of procurement planning on service delivery in Jinja district Local Government, three specific objectives guided this study and these were; (i) to examine the effect of budget plans on service delivery in Jinja district Local Government, (ii) to establish the effect of procurement methods on service delivery in Jinja district Local Government, and (iii) to assess the effect of quality plans on service delivery in Jinja district Local Government. The study a adopted the following designs; descriptive correlational to measure the degree of association between variables, crosssectional research design was used because data was drawn/collected from a wide spread of respondents and single linear regression analysis was used to establish the significant effect between variables in order to fulfill the research objectives. The study used a research population of 135 and a sample size of 101. The findings indicated that budget plans significantly affects service delivery in Jinja district Local Government, therefore this implies that budget plans significantly affects service delivery, procurement methods has a significant effect on service delivery in Jinja district Local Government, this was so because procurement methods had a significant impact on service delivery , hence confirming that the more effective procurement methods is, the more it improves service delivery in Jinja district Local Government, quality plans has a significant effect on service delivery in Jinja district Local Government, this led to an implication that high levels of quality plans improves service delivery in Jinja district Local Government. The researcher concluded that; budget plans significantly affects service delivery, the more procurement methods is effective it improves service delivery in Jinja district Local Government, high levels of quality plans is applied, it improves service delivery in Jinja district Local Government. The researcher recommended that; the local government of Jinja, should put in place effective budget plans on all suppliers’ records, the local government of Jinja should make sure that the decision to use a particular procurement method should always primarily base on the stipulations of the procurement legal framework and the local government of Jinja, the procurement planning should involve always making key decisions in the procurement cycle for major projects that includes business case and contract award. The study contributed to knowledge since it shows that among the procurement methods, open tendering should be the appropriate procurement method to be applied since it accounted for the biggest effect on service delivery in Jinja district local government. One of the most prominent findings from this study is the fact that it has provided evidence to support the fact that procurement planning can improve the state of service delivery in Jinja district local government.

Table of Contents

DECLARATION………………………………………………………………………………………………..…….i

APPROVAL………………………………………………………………………………………………….….…….ii

DEDICATION …………………………………………………………………………………………………..….iii

ACKNOWLEDGEMENT……………………………………………………………………………………….....iv

ABSTRACT……………………………………………………………………………………………………...……v

LIST OF TABLES…………………………………………………………………………………………………ix

CHAPTER ONE ..........................................................................................................1

INTRODUCTION .......................................................................................................1

1.0 Introduction........................................................................................................1

1.1 Background of the Study .....................................................................................1

1.1.1 Historical perspective ....................................................................................1

1.1.2 Theoretical perspective .....................................................................................4

1.1.3 Conceptual perspective .....................................................................................4

1.1.4 Contextual perspective......................................................................................6

1.2 Problem Statement..............................................................................................7

1.3 Purpose of the Study .......................................................................................7

1.4 Research Objectives.........................................................................................7

1.5 Research questions ..........................................................................................8

1.6 Hypotheses .....................................................................................................8

1.7 Scope..............................................................................................................8

1.7.1 Geographical Scope ......................................................................................8

1.7.2 Content Scope ..............................................................................................9

1.7.3 Time Scope ..................................................................................................9

1.8 Significance of study .......................................................................................9

CHAPTER TWO .......................................................................................................12

LITERATURE REVIEW..............................................................................................12

2.0 Introduction......................................................................................................12

2.1 Theoretical frame work......................................................................................12

2.2 Conceptual framework.......................................................................................15

2.3.2 Effect of procurement methods on service delivery ................................................... 18

2.4 Related studies..................................................................................................................... 22

CHAPTER THREE…………………………………………………………………………………………………38

METHEDOLOGY ......................................................................................................38

3.0 Introduction......................................................................................................38

3.1 Research design................................................................................................38

3.2 Research population ..........................................................................................38

3.3 Sample Size ......................................................................................................38

3.4 Sampling Procedure ..........................................................................................40

3.5 Research Instrument......................................................................................40

3.6 Pilot Testing............................................................................................................................. 41

3.6.1 Validity Analysis................................................................................................................... 41

3.6.2 Reliability Analysis................................................................................................................ 41

3.7 Data Gathering procedures ................................................................................42

3.8 Data Analysis ....................................................................................................42

3.9 Ethical considerations ........................................................................................43

CHAPTER FOUR………………………………………………………………………………………………….45

PRESENTATION, ANALYSIS AND INTERPRETATION OF RESULTS ..............................45

4.0 Introduction......................................................................................................45

4.1 Profile of respondents........................................................................................45

Table 4.1: Profile of respondents .............................................................................46

Table 4.2 Procurement planning ..............................................................................48

4.3 Service delivery.................................................................................................50

4.4 objective one; effect of budget plans on service delivery in Jinja Local Government ..................................................... 53

4.5 Objective two; the effect of procurement methods on service delivery in Jinja Local Government....................................... 54

4.6 Objective three; effect of quality plans on service delivery in Jinja Local Government .................................... 55

4.8 Multiple Regression ............................................................................................................. 58

CHAPTER FIVE……………………………………………………………………………………………………61

DISCUSSIONS, CONLUSIONS AND RECOMMENDATIONS................................................... 60

Introduction................................................................................................................................. 60

5.1 Discussions............................................................................................................................ 60

5.2 Conclusions ........................................................................................................................... 63

5.3 Recommendation ................................................................................................................. 63

5.4 Contributions to knowledge ............................................................................................... 64

5.5 Areas for further research .................................................................................................. 64

REFERENCES ..........................................................................................................65

APPENDICES...........................................................................................................71

APPENDIX I: RESEARCH INSTRUMENT.....................................................................71

APPENDIX II B: QUESTIONNAIRE TO DETERMINE PROCUREMENT PLANNING ...........72

APPENDIX II C: QUESTIONNAIRE TO DETERMINE SERVICE DELIVERY......................73