Staff Training and Efficiency of Employees in Local Governments of Mogadishu, Somalia

ABSTRACT 

This study was initiated with the purpose to establish the role of staff training on the efficiency of employees in Mogadishu Local Government offices. The local governments had been marred with several cases of employee inefficiency in terms of timeliness of service quality and responsiveness to the need of the public. The study was guided by three objectives 1) to investigate the staff training practices at selected local governments of Mogadishu, Somalia 2) to determine the level of employee efficiency at selected local governments of Mogadishu, Somalia 3) to establish a relationship between staff training and employee efficiency at selected local governments of Mogadishu, Somalia. The researcher adopted a descriptive correlational study design which involved both qualitative and quantitative approaches. Using this method, the researcher used a structured questionnaire (close ended) and an interview guide (for qualitative responses). A research population of 133 was identified and a sample size of 100 respondents was computed using the Slovene’s formula. In selecting the respondents the researcher used systematic random sampling together with purposive sampling techniques. From the findings it was found that staff training practices at the entity were low. On-the-Job training was found to be practiced less often than Off-the Job training. On the other hand, employee efficiency was found to be very low. Analysis of relationships suggested that there was a significant relationship between staff training and employee efficiency at the entity and it was computed at a Pearson correlation coefficient of 0~805. Regression analysis computed the R Squared was to be at 0.645. As a probable solution, the researcher suggested reinforcing orientation processes for new employees, enforce apprenticeship for inexperienced workers, conduct and let employees, attend seminars and workshops, send staff for further formal studies, and culturing a supportive work environment at the entity.

TABLE OF CONTENTS

DECLARATION A I

DECLARATION B ii

APPROVAL III

DEDICATION iv

ACKNOWLEDGMENT v

TABLE OF CONTENTS VI

LIST OF TABLES VIII

LIST OF FIGURES IX

LIST OF EQUATIONS x

LIST OF ACRONYMS XI

ABSTRACT XII

C~A~TE~ 1

INTRODLJCTION ~ 1

1.1 BAcKGROuND0FTHESTuDY 1

1.2 STATEMENTOFTHE PROBLEM 6

1.3 OBJECnvE5 OFTHE STUDY 7

1.4 RESEARCH QUESTIONS 8

1.5 HYPOTHESIS 8

1.6 SCOPE OF THE STUDY 8

1.7 SIGNIFICANCE OFTHE STUDY 9

1.8 OPER,~TIoNAL DEFINITION OF KEY TERMS 10

C IIIAPTER 11

LITERA1URE ~ 11

2.0 INTR0DUCn0N 11

2.1 THEoR~rICAL REVIEW 11

2.2 CONCEPTUAL FRAMEWORK 12

2,3 RELATED STUDIES 14

2.4 RESEARCH GAPS 24

CHAPTER TH3.1 REsEARcH DEsIGN ~25

3.2 REsEARcH POPULATION ~25

3.3 SAMPLE SIZE.., .....,,..,,,..,,,..,•~, 26

3.4 SAMPLING PROCEDURE ~26

3.5 RESEARCH INSTRUMENTS ~27

3.6 VALIDrrY AND RELIABILITY OF THE INSTRUMENTS ~28

3.7 DATA GATHERING PROCEDURES ~29

3.8 DATA ANALYSIS 30

3.9 ETHICAL CONsIDEF~TIoNS 31

3.10 LIMITATI0N50FTHESTUDY 31

C FiAP’IER FOUR aaaaaaa~aaanaaaaaaaaaaaaaaaaaaa,,aaaaaaa,aaaaaaaaaaaaaa,aaaa,a,aaaa,,,a,aaaaa,,,aua,a,an 32

FINDINGS PRESENTA’T’ION AND ANALYSIS a a a a a a ,a a a a aa aa a a a a aa aa a a a a a a a a a a a a a a a a a a a,,, a a a, a a 32

4.0 INTRODUCTION 32

4.1 DEMOGRAPHIC CHARActERISTICS OF RESPONDENTS 32

4.2 OBJEcFIvE ONE: STAFF ThAINING 36

4.3 OBJEcTivE Two: EMPLOYEE EFFICIENCY AT MOGADISHU LOCAL GOVERNMENT 40

4.4 OBJEctivE THREE: RELATIONSHIPS BETWEEN STAFF TRAINING AND EMPLOYEE EFFIcIENcy46

4.5 SUMMARY OF FINDINGS 49

C IIAPT’ER FIVE ~50

DISCUSSION OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS aaaa,aa 50

5.0 INTRODUcTIoN 50

5.1 DISCUSSION OF FINDINGS 50

5.2 CONCLUSION 55

5.3 RECOMMENDATIONS 57

5.4 AREAS F0R FURTHER RESEARCH 58

59

APPENDICES  I

APPENDIX I: TRANSMITTAL LETTER FOR THE RESPONDENTS I

APPENDIX II: INFORMED CONSENT II

APPENDIX III: RESEARCH INSTRUMENTS III

APPENDIX IV: MEAN RANGE OF INTERPRETATION VII

APPENDIX V: STUDY BUDGET VIII

APPENDIX VI: TIME FRAME IX

APPENDIX VII: APPLICANT/CANDIDATE RESUME X

REFERENCES  25

RESEARCH ~25

3.0 INTR0DUCTI0N 25