Staff Training and Employee Performance in Bosaso Local Government, Somalia

ABSTRACT

The study sought to establish the staff training and employee performance in Bosaso Local Government, Somalia. The study objectives were; to examine the contributions of staff training at Bosaso Local Government, to analyze the various methods of Staff training used in Bosaso, Somalia and to establish the relationship between staff training and employee performance in Bosaso Local Government, Somalia. This study used correlation research design this was because it involved the relationship between financial staff training and employee performance. Both quantitative and qualitative data collection approaches were employed in this case. Quantitative approach was used because it involved the use of descriptive statistics generated with frequency tables and Variables that were measured in numbers and analyzed with Statistical procedures, while qualitative approach was used because it includes the use of respondents’ responses from the study. The study population included 133 people of which 70 were employees of Bosaso Local government, and then 63 were beneficiaries to Bosaso Local government. These were followed by the researcher where they were currently working (departments) and therefore getting them for interview whether by physical contact or telephone was easy. This therefore means that 100 respondents were involved in the study. After collecting data, the researcher organized well-answered questionnaire, data was edited and sorted for the next stage. The data was presented in tabular form with frequencies and percentages. The study found out that the average mean of Contributions of staff training at Bosaso Local Government in Somalia was 2.39 equivalent to satisfactory which implies that staff training is vital on the overall performance of the Local government. The study also revealed that the average mean of Various methods of Staff Training used in Bosaso Local Government was 2.93 equivalent to satisfactory and this implies that different techniques of staff training have been vital at Bosaso Local Government. The study concluded that managers have different views of how much training is needed for an employee to produce desired performance outcomes. The study recommended that there is also need to conduct and let Employees Attend Seminars and Workshops: also much effort need to be offered to employees to attend seminars and workshops.

TABLE OF CONTENTS

DECLARATION ..................................................................................................... ii

APPROVAL........................................................................................................... iii

DEDICATION....................................................................................................... iv

ACKNOWLEDGEMENT .......................................................................................... v

TABLE OF CONTENTS .......................................................................................... vi

LIST OF TABLES ................................................................................................... x

LIST OF FIGURES................................................................................................ xi

LIST OF ABBREVIATIONS .................................................................................. xii

ABSTRACT ......................................................................................................... xiii

CHAPTER ONE ......................................................................................................1

INTRODUCTION...................................................................................................1

1.0.Introduction.......................................................................................................... 1

1.1. Back ground of the study...................................................................................... 1

1.1.1. Historical Perspective......................................................................................... 2

1.1.2. Theoretical perspective ...................................................................................... 2

1.1.3. Conceptual Perspective ...................................................................................... 3

1.1.4 Contextual perspective........................................................................................ 4

1.2 Statement of the Problem ...................................................................................... 5

1.3. General objective ................................................................................................. 6

1.4. Specific objectives ................................................................................................ 6

1.5. Research questions .............................................................................................. 7

1.6. Scope of the study ............................................................................................... 7

1.6.1 Geographical scope ............................................................................................ 7

1.6.1. Content scope ................................................................................................... 7

1.6.3. Time scope ....................................................................................................... 7

1.7. Significance of the Study ...................................................................................... 8

1.8 Operational Definition of Key terms ........................................................................ 8

Page

vii

CHAPTER TWO ...................................................................................................10

LITERATURE REVIEW ........................................................................................10

2.0.Introduction........................................................................................................ 10

2.1 Theoretical review............................................................................................... 11

2.2 Conceptual framework......................................................................................... 11

2.3. Related Literature............................................................................................... 14

2.3.1. Contributions of staff training at Bosaso Local Government................................ 14

2.3.2. Various methods of Staff training used ............................................................. 15

2.3.3 Relationship between staff training and employee performance in Bosaso Local

Government, Somalia................................................................................................ 20

2.4. Empirical studies ................................................................................................ 21

2.5 Gaps in the literature........................................................................................... 23

CHAPTER THREE ................................................................................................26

RESEARCH METHODOLOGY ...............................................................................26

3.0 Introduction........................................................................................................ 26

3.1 Research design.................................................................................................. 26

3.2 Study Population ................................................................................................. 26

3.3 Sampling and Sample size.................................................................................... 27

3.4 Sampling techniques ........................................................................................... 28

3.4.1 Purposive Sampling .......................................................................................... 28

3.4.2 Random Sampling ............................................................................................ 28

3.5 Data Collection.................................................................................................... 29

3.6. Sources of data.................................................................................................. 29

3.6. Methods of data collection .................................................................................. 30

3.6.1 Interview method............................................................................................. 30

3.6.2 Questionnaire................................................................................................... 30

3.7. Data Analysis ..................................................................................................... 31

3.8. Ethical Considerations......................................................................................... 32

3.9 Limitations of the study and how they were overcome........................................... 32

viii

CHAPTER FOUR..................................................................................................33

DISCUSSION OF FINDINGS, PRESENTATION AND ANALYSIS..........................33

4.0Introduction......................................................................................................... 33

4.1Demographic Characteristics of Respondents ......................................................... 33

4.2Objective One: Contributions of staff training at Bosaso Local Government in Bosaso

local Government, Somalia ........................................................................................ 35

4.3Objective Two: Various methods of Staff Training used in Bosaso Local Government 37

4.4Objective Three: Extent of Employee performance in Local Government at Bosaso

Local Government..................................................................................................... 39

Discussion of findings................................................................................................ 43

CHAPTER FIVE ...................................................................................................45

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS OF THE STUDY ............45

5.0Introduction......................................................................................................... 45

5.1Summary of findings ............................................................................................ 48

5.1.1Demographic Characteristics of respondents ....................................................... 48

5.1.2 Contributions of staff training at Bosaso Local Government in Bosaso local

Government, Somalia................................................................................................ 46

5.1.3 Various methods of Staff Training used in Bosaso Local Government................... 46

5.1.4 Extent of Employee performance in Local Government at Bosaso Local Government,

Somalia .................................................................................................................... 47

5.2 Conclusions......................................................................................................... 48

5.2.1 Contributions of staff training at Bosaso Local Government................................. 49

5.2.2 Various methods of Staff training used in Bosaso Local government .................... 49

5.2.3 Relationship between staff training and employee performance in Bosaso Local

Government, Somalia................................................................................................ 49

5.3Recommendations................................................................................................ 50

5.3.1 The contributions of staff training at Bosaso Local Government........................... 50

5.3.2 The various methods of Staff training used in Bosaso, Somalia............................ 51

5.3.3 The relationship between staff training and employee performance in Bosaso Local

Government, Somalia................................................................................................ 51

5.4Areas for Further Research ................................................................................... 51