Public as well as private organizations are increasingly realizing that sound records management is linked to
service delivery. However, Institutions of higher learning are yet to realize the role of records management to
quality service delivery. This may be due to lack of policy frameworks on management, destruction of records
and inadequate qualified staff among others. This makes success of such institutions impossible. This paper
aims at rolling out strategies towards improving management of records in institutions of higher learning to
enhance quality services. Challenges are identified and ways and strategies for improvement of records
management to enhance quality of services suggested for the Institution. The author utilized a comprehensive
Service Quality Gap Model and the Records Continuum Model. Applying both qualitative and quantitative
approach, data was collected through face to face interviews and questionnaires. The sample size was 78
respondents drawn from Moi University, Kenya. The study established that records management aspect is not
well developed thus undermining quality service delivery. The study suggested strategies for the study.
Conducting of a records survey to understand the university’s records environment is one of the strategies
suggested by the study to aid in the implementation of records management and service delivery in the university.
Keywords: Records management, Strategy, service delivery, quality management, higher learning institutions.
TIMILEHIN SEYI, O. & Musembe, C (2021). Strategies for Improvement of Records Management in. Afribary. Retrieved from https://afribary.com/works/strategies-for-improvement-of-records-management-in
TIMILEHIN SEYI, OGUNSAKIN, and Carolyne Musembe "Strategies for Improvement of Records Management in" Afribary. Afribary, 07 Sep. 2021, https://afribary.com/works/strategies-for-improvement-of-records-management-in. Accessed 27 Sep. 2021.
TIMILEHIN SEYI, OGUNSAKIN, and Carolyne Musembe . "Strategies for Improvement of Records Management in". Afribary, Afribary, 07 Sep. 2021. Web. 27 Sep. 2021. < https://afribary.com/works/strategies-for-improvement-of-records-management-in >.
TIMILEHIN SEYI, OGUNSAKIN and Musembe, Carolyne . "Strategies for Improvement of Records Management in" Afribary (2021). Accessed September 27, 2021. https://afribary.com/works/strategies-for-improvement-of-records-management-in