Supplier Appraisal On Organization Performance: A Case Study of Muteesa I Royal University -Kakeeka Campus

ABSTRACT This research study sought to establish the impact of supplier appraisal on performance of an organization. The researcher adopted a descriptive research design. The analysis involved primary data obtained through questionnaires, interviews and secondary data, which was obtained from relevant journals and books. It was evident from the findings that supplier appraisal at Muteesa 1 Royal University Kakeeka Campus was effectively conducted as indicated by 75% percent of the responses. It was also found that the university usually do not conduct supplier appraisal due to low value Items procured and without long-term supplier relationship required. It was also found out that the university mainly conducts pre supplier appraisal especially on suppliers of scholastic materials and post-contractual supplier appraisal mainly for cleaning, software and computers, and security services. The researcher propose that, an effective supplier appraisal both pre and post contract appraisal should be conducted in order to ensure value for money and to satisfy consumer needs mainly students and lecturers. This will lead to effective operation of the university and will help to achieve its mission and vision. The findings from the research confirmed the need to establish a strong evaluation system, which will supervise, monitor and appraise suppliers’ performance. This study contributes to our knowledge on procurement process by presenting the key role of supplier appraisal on effective procurement process and organization performance through improving on performance of suppliers. A conclusion was drawn that there was a need for maximum supplier appraisal at Muteesa 1 Royal University and identification of gaps for further research were cited. Keywords: Procuremen4 Effectiveness, Supply Chain Managemen4 supplier appraisal, oiganization performance, Muteesa I Royal University — Kakeelca campus

TABLE OF CONTENT

DECLARATION .1

APPROVAL.ii

DEDICATION iii

ACKNOWLEDGEMENT lv

TABLE OF CONTENT v

LIST OF TABLES viii

LIST OF FIGURES ix

LIST OF ACRONYMS x

ABSTRACT xl

CHAFFER ONE 1

1.1 INTRODUCTION 1

1.2.1 BACKGROUND 1

1.3 STATEMENT OF PROBLEM 3

1.4 GENERAL OBJECTIVE OF THE STUDY 3

1.5 SPECIFIC OBJECTIVES OF THE STUDY 3

1.6 RESEACH QUESTIONS 3

1.6 SCOPE OF THE STUDY 4

1.6.1 Time scope; 4

1.6.2 Geographical scope 4

1.6.3 Contentscope 4

1.7 SIGNIFICANCE OF THE STUDY 4

1.8 OPERATIONAL DEFINATION OF KEY TERMS 5

2.1 Introduction 8

2.2 Methods of supplier appraisal 8

2.3 Relevancy of supplier appraisal g

2.4 possible challenges encountered in appraising suppliers 11

2.5 Relationship between supplier appraisal and organization perfbrmance 11

2.6. Conclusion 12

v

CHAPTER THREE .13

METHODOLOGY 13

3.1 Introductions 13

3.2 Research design 13

3.3 Population of the study 13

3.5 Data collection methods and instruments 13

3.6 Data quality management 14

3.7 Procedures for data collection 15

3.8 Data analysis methods 15

3.9 Ethical consideration 15

3.10 Anticipated Limitations and possible solutions 15

CHAPTER FOUR 17

PRESENTATION. INTERPRETATION AND ANALYSIS OF FINDINGS 17

4.0 Introduction 17

4.1 Response Rate 17

4.2 Background Information 18

4.2.1 Sex of respondents 18

4.2.2 AGE OF RESPONDENTS 20

4.2.3: EDUCATIONAL LEVEL 21

4.2.4: EMPLOYMENT LEVEL 22

4.3 SUPPLIER APPRAISAL IN MUTEESA 1 ROYAL UNIVERSITY 23

4.4 METHODS OF SUPPLIER APPRAISAL USED AT MRU- KAKEEKA CAMPUS 24

4.5: Role of supplier appraisal on effective performance of MRU 25

4.6.1: Challenges to supplier appraisal in Muteesa I Royal university 27

4.6.2 Possible remedies to the above challenges 28

4.7: RELATIONSHIPS BETWEEN SUPPLIER APPRAISAL AND ORGANIZATIONAL

PERFORMANCE 28

CHAPTER FIVE 30

SUMMARY, CONCLUSION AND RECOMMENDATIONS 30

5.0 Introductions 30

vi

5. : summary. 30

5.2 Conclusion .30

5.3 Recommendations 31

5.1 Areas for further research 32

RelBrences 33

APPENDICES 35

Appendix I: QUESTIONNAIRE 35