The effect of e-business on the performance of the procurement process. A case study on safaricom company moi a venue branch.

ABSTARCT

The study was carTied out using Safaricom Company, Moi Avenue branch located in Nairobi Kenya. This research was intended to examine the impact of e-business in the procurement process in organizations. Data used was collected from Safaricom suppliers, its customers and the purchasing department. Questionnaires and interviews guides were used as tools to gather this data from 40 respondents. The data was analyzed both quantitatively and qualitatively. Both male and female respondents were selected and considered equally for the study. The study findings revealed that electronic business in the purchasing department made the entire process simplified therefore creating more clarity and accountability in the work process. E-business greatly helped prevent stock-outs and cuts on lead times. This therefore helped create more efficiency in the business practice. E-business has also greatly helped the organization acquire a larger market through the additional services offered. These services include, though not limited to, M-pesa, access to one's account through the phone, paying bills through mobile and advance credit for airtime. Therefore, e-business came highly recommended for the smoother functioning in an organization. It was noted however, that for this technology to function properly, suppliers and associates also had to incorporate electronic business into their organization.