The effects of public participation on delivery of services by county governments in kenya: a case of nairobi city county

ABSTRACT

Public participation is viewed as a mechanism by which the citizens contribute towards governance and service delivery. This study has taken interest in public participation with a bias towards service delivery at the County Government of Nairobi. The study was informed by continuous lawsuits and complaints that the County Government of Nairobi was not considering the views of the public before developing its services. The objectives will be to: examine the awareness of public participation; find out the effect of the strategies of public participation; establish the levels of public participation; determine the relationship between public participation and delivery of services at the county government of Nairobi. The study will make use of both the Communication Action Theory and Civic Activism Model to put it into perspective. This study will adopt a descriptive research design. Four constituencies out of 17 will used in the study; Westlands, Embakasi South, Kasarani and Dagoreti North. Slovin’s formula will be used to arrive at a sample size representative of the entire population. Two sets of questionnaires will be used to gather data from the residence of Nairobi and Nairobi City County Government officials. Quantitative data obtained from rating scales and close ended questions will then be analyzed using statistical software (SPSS) and results presented in tables and graphs as percentages. The qualitative data will involve manual analysis to establish pattern, similarities and differences in the responses.